Senior Program Manager, Digital Accessibility
Senior Program Manager, Digital Accessibility
Do you believe in the power of travel, and can you help us make travel accessible to all?
Expedia Group's mission is to power global travel for everyone, everywhere. The Digital Accessibility team is vital to making this a reality.
We are a group of Accessibility Specialists who strongly believe that creating accessible products benefits everyone, not just those with disabilities! We are looking for a Senior Program Manager with a passion for accessibility, who truly understands the difference it can make to people’s lives to join us on our journey and help lead and grow the Digital Accessibility Program across EG.
We provide designers, engineers, product and program managers with the knowledge, support and guidance needed to design, implement, and deliver accessible experiences that everyone can enjoy. We develop and run training sessions, we share best practices, we carry out assessments to uncover areas for improvement, we run events to increase awareness, and we build communities where we can all learn from each other.
As a Senior Program Manager within the team, you will be responsible for working with teams across the company to ensure digital accessibility is built into their roadmaps and processes. You will help develop and rollout new initiatives and will be key to expanding the current reach of the team to include all EG retail products (including key brands Expedia, Hotels.com and Vrbo), our partner facing tools and the internal tools that employees use every day. You will champion Accessibility at all levels of the company.
This is an exciting time to join the team as we grow in both reach and size, and you will be vital to our success!
What you'll do:
Integrate timelines and milestones across projects, identifying areas of alignment or dependency and evaluating the progress of digital accessibility across EG
Seek to improve and optimize the structure of the Digital Accessibility Program. This may include creating business cases, prioritization alignment, team engagement, team governance, identifying sponsors, identifying stakeholders, 'sales' pitch to leadership etc
Define and implement processes to improve team execution and delivery including figuring out actual or potential gaps in resourcing for projects
Comprehend the complexities involved in digital accessibility and the impact it has on the business and recommend strategies to mitigate
Become a trusted advisor and facilitate collaboration with different partners with varied perspectives to develop effective solutions for ensuring digital accessibility standards are met across all EG products
Partner with the business to understand and ensure connection to overarching strategy and programs and ensure prioritization is aligned with strategy
Evaluate existing patterns in and across systems to identify & implement improvements to how digital accessibility is managed across EG
Anticipate and recognize bottlenecks in work processes between teams and make suggestions for ongoing improvement
Coordinate with the team to define the measures of success for process improvements
Design differentiated technical communications (content focus, style, presentation, etc.) for various internal and external audiences based on an understanding of their differing levels of familiarity with technical language
Use written and verbal communication skills effectively to confidently convey technical and business concepts to senior management and some executive audiences
Who you are:
Strong Program Management experience with a passion for making products more accessible
Demonstrates a critical understanding of the importance of digital accessibility and able to clearly articulate this to others
Exhibits storytelling and persuasive influencing techniques that build trust with team and partners and establish long-term relationships
Proactively contributes to cross team collaboration and leads alignment of work with broader initiatives tailoring messaging to audience and filters relevant communication
Contributes to events and workshops to help others develop knowledge of digital accessibility
Demonstrates a critical understanding of business processes and challenges to recommend and develop solutions to meet the accessibility needs of the business
Demonstrates an understanding of digital accessibility standards such as WCAG
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.