As an Accessibility Director in the Office of Customer Accessibility, you will focus on measuring the impact of Fidelity’s accessibility initiatives and advising those who benefit from your knowledge. The focus is on Accessibility for customer experiences, and the scope is beyond digital accessibility. Other interactions are equally important such as the accessibility of investor center visits, telephone calls to fidelity reps, large print / braille statements, accessible PDFs and emails, and other non-digital interactions. Knowledge of Financial Services generally and Fidelity Investments specifically is useful but is not required for this role.
Most of your responsibilities will include:
Collaborating with accessibility partners across Fidelity to help drive accessibility compliance across the organization.
Owning automated measurement processes including pdf accessibility scanners and html crawlers.
Preparing recommendations based on the analysis of the outputs from those tools at the experience, channel, business unit, and firm level.
Engaging directly with customers who bring accessibility issues to our attention, advocating internally for the remediation of those experiences, and following up with the customers to keep them informed and engaged.
Coordinating and administering Fidelity’s Accessibility Maturity Model, as well as Fidelity’s participation in the Disability Equality Index.
Contributing to a newsletter summarizing progress toward Fidelity’s dedication to accessibility.
There are additional developmental opportunities depending on your skills and interests. Accessibility at Fidelity is a “target-rich” environment with a deep backlog of opportunities This is a high-impact role where you will help make Fidelity experiences more accessible or people with disabilities, people using assistive technology, and for alternative users and by doing so, you will make Fidelity experiences more effortless for all.
The Expertise and Skills You Bring
Lived experience with a disability preferred
Accessibility certifications like Trusted Tester and the IAAP CPACC
Advocacy and influence skills
Compelling presentation skills and outstanding communication skills that are adaptable across different audiences and levels of seniority
Active listening skills to help identify the unique needs and opportunities of different experiences, channels, and businesses
Passionate about customer experience and inclusivity
Ability to develop measures and metrics and use them to drive decisions
Strategic problem-solver who can identify expansive business opportunities across multiple business groups
4+ years driving accessibility requirements and implementations
Knowledge of WCAG 2.1 (AA) Guidelines
Detailed understanding of assistive technologies such as JAWS, VoiceOver, ZoomText, captioning, audio descriptions, keyboard only usage, wheelchair and other mobility device usage.
Experience using and administering Accessibility measurement tools is required or strongly preferred. This includes web crawling tools to flag inaccessible PDFs and spot other common accessibility errors such as videos without captions, tab sequencing errors, color contrast, etc.
Experience with change management and/or driving cultural change
You work within the Office of Customer Accessibility as part of Fidelity’s recently established Customer Inclusion Team. The team advocates for underrepresented customers based on disability, race, and gender to ensure that Fidelity experiences are designed to be inclusive of everyone. Our mandate is firm-wide spanning all business units, though we sit in the Workplace Investing Organization.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following:
For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to email@example.com, or by calling 800-835-5099, prompt 2, option 2
For roles based in Ireland: Contact AccommodationsIreland@fmr.com
For roles based in Germany: Contact firstname.lastname@example.org
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning and growth so you can build the career you’ve always imagined. We welcome associates from different backgrounds and with different perspectives to help us innovate and make a difference for our customers and our communities.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.