Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Visa is heavily investing in its Global Product Design Team to help support its growing digital product line. Visa Global Product Design is comprised of five specializations: Design, Research & Accessibility, Design Engineering, Design Operations and Content Creation & Design Strategy.
We believe that great design can engage and inspire users, and we strive to rethink and redefine how users interact with Visa's applications and products. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability, and collaboration, and we prize proven skills and team success.
We are looking for various levels of experienced professionals to join our team. Junior roles up to the advanced subject matter experts. This would include both individual contributor roles and people manager roles. The roles will give opportunity in designing usable, accessible, and engaging user experiences for Visa's digital product line. The more senior roles will play a critical role in helping craft the end-to-end commerce journeys for partner payment platforms and direct to consumer payment experiences. You will drive the vision for what a world class digital payments experience should be. You’ll be responsible in developing elegant and simple experiences that help solve complex business and design challenges. This is an extraordinary opportunity to influence customer experiences at Visa with high impact and scale.
We prefer candidates work from one of our Design Research hubs—Austin, Bellevue, San Francisco, Foster City, or New York City, but are open to other Visa locations, too.
For accessibility candidates, we are looking for experience in WCAG 2.0/2.1, websites/apps, mobile web, document remediation, and native mobile testing, plus analysis to consult with teams working to make accessible internal and consumer-facing payment tools and applications. These roles provide accessibility support for product development teams and will test, solve, and consult on accessibility issues at all stages of the lifecycle using the company-wide internal standard for accessibility compliance, the Visa Global Accessibility Requirements (VGAR).
The ideal candidate thrives in a work environment that requires independent problem-solving skills, self-direction, and innovative thinking coupled with an aptitude and affinity for team collaboration and open communication. This individual is both highly analytical as well as highly creative, and consistently demonstrates superb design, writing and presentation skills. This individual actively fosters collaboration both inside and outside the team, evangelizes and promotes inclusive experiences within the company, and can juggle providing support for several high-level projects while delivering A-level work on all of them. The ability to exercise independent judgment, balanced with direction from supervisor is also required. The ideal candidate will also need to collaborate with and influence staff as a natural extension of working to design, implement, and deliver accessible solutions.
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
For Senior Accessibility (Design) Researchers, 4 years of relevant experience with bachelor’s degree or equivalent, or 2 years with master’s degree, with demonstrable experience in accessibility (Section 508/WCAG) analysis, design, and testing as well as working with teams to design and implement accessible resolutions to existing issues.
Experience in WCAG 2.0/2.1, Section 508, ADA, other accessibility laws and standards
Experience working with supervisor in helping teams evolve from no accessibility to strong, sustained accessibility built into their structure, process, culture, and products.
Experience in ARIA (Accessible Rich Internet Applications)
Experience using common accessibility testing tools as well as Screen Readers such as JAWS, NVDA, Talkback & Voiceover
Experience with web and native mobile accessibility
Passion for making websites and applications accessible to all users
Thorough, methodical, and creative with extreme attention to detail
Use the internal and centrally managed Visa Global Accessibility Requirements (VGAR) for auditing & remediation, consulting, and consistent implementation of compliant applications and experiences.
Test and analyze existing web and mobile applications for accessibility issues and work with developers and designers to define and implement solutions
Work with product owners to help ensure requirements and stories fully represent users with disabilities
Work with designers and developers to ensure designs and pre-development technical decisions will produce accessible products
Work with QA staff to ensure they are following accessibility test plans and catching all issues
Work with team management to define and implement a plan to grow the team’s accessibility maturity over time
Support accessibility knowledge base and company-wide accessibility requirements
Conduct in-person and virtual trainings, produce content for trainings
Work with diverse and distributed team in fast paced environment with quick iterative cycles
Experience in time management as well as working & finding answers to questions independently with minimal direction from supervisor
Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills, must be able to communicate clearly, be easily understood, and build rapport with others easily.
Fully fluent in English and able to understand and be easily understood when communicating.
Understanding of software development lifecycle (SDLC) and the technical and business challenges that come with development of a product
Understanding of user experience (UX) and the design techniques and principals involved in the production of conceptual prototypes and wireframes
A team player who is happy sharing credit, and looks to succeed by raising up one’s colleagues, putting the success of Visa ahead of personal gain.
Proven ability to thrive in a virtual team environment
Experience working with complex business and functional requirements.
Experience in Dev, QA, or technical/management consulting a plus
More senior roles will require 6+ years of relevant experience with bachelor’s degree or equivalent, or 4+ years with master’s degree, demonstrable expertise in accessibility (Section 508/WCAG) analysis, design, and testing as well as working with teams to bring about improvements in process and effectiveness.
Experience with managing and leading teams.
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.