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Senior Manager, Accessibility Experience Design

Comcast

Philadelphia, PA,USA

Come work in Philadelphia on the entertainment platforms of the future!
Senior Manager, Accessibility Experience Design

Job Summary
The Comcast Accessibility Team's mission is to connect customers and employees with disabilities to the moments that matter. As a center of excellence with the TPX (Technology, Product, Experience) organization, we are responsible for developing the enterprise Accessibility strategy, advancing inclusive innovations and capabilities in our products and services, and deepening the integration of disability inclusion in our culture. As the Accessibility Experience Design Manager, you will be responsible for managing strategic initiatives to define and deliver inclusive design standards, patterns, and systems utilized across the organization. You will be an agent of collaboration with a diverse group of partners as you drive the adoption of Accessibility design solutions with various Business, Product, Design, and Engineering teams. As an Accessibility subject matter expert, you will serve as an advisor and coach with key stakeholders, navigating challenges on the road to successful delivery of lovable and fully inclusive experiences.

Job Description
Core Responsibilities

Identifies, defines, and promotes high-impact initiatives to drive unified Inclusive Design standards, patterns, and systems across the organization
Contributes to the enterprise Accessibility strategy and multi-year roadmap
Identifies Program risks, issues, and dependencies - works with others to define and implement mitigation plans
Acts as a Center of Excellence point of contact for collaborators across the enterprise
Coaches accountable experience owners and cross-discipline leads in setting goals, applying inclusive design principles throughout the product lifecycle
Advises product partners on Accessibility standards, product requirements, and acceptance criteria
Consults with Product teams on disability research, usability, addressing customer feedback or complaints
Promotes the mission and vision for inclusive design & accessibility throughout the organization
Represents customers and employees with disabilities to impact accessibility in our products and services, aligned with company goals and values
Other duties and responsibilities as assigned

Skills and Requirements we're looking for

5+ years of experience in an Accessibility focused role in fast paced technology business
Direct experience with telecommunications and entertainment a plus.
Working experience with design systems in software development
Proven strategic problem solver with a track record of delivering original solutions
Deep interest and understanding of consumer assistive technology products
Professional Accessibility certification a plus
Strong time management and prioritization skills with a demonstrated ability to execute against multiple projects and excel in a fast-paced, results-oriented environment
Excellent written and verbal communication skills
Proven ability to build relationships and influence cross-functional teams within a flexible work environment
Self-starter with ability to quickly grasp complex subject matter
Must be able to bridge the gap between business and technology
Ability to work with all levels within the organization

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Link to apply: https://jobs.comcast.com/jobs/description/tpx-jd-template?external_or_internal=External&job_id=R338713#section-job-description

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