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Digital Accessibility Lead


Milton Keynes,UK

This job is expired.

Digital Accessibility Lead | S3 | Customer Experience | Milton Keynes
Country: United Kingdom

Interested in part-time, job-share and flexible working? We want to talk to you!

Join our community.

We have an exciting opportunity to join the bank as a Digital Accessibility Lead.

Here you’ll be responsible for helping define the user experience across our digital platforms, including Santander’s online bank and application forms.

You’ll use knowledge of accessibility guidelines to drive decisions about the end-to-end customer experience and understand how we create digital content that works for people with disabilities, including visual, audio, cognitive and motor requirements. You’ll collaborate with developers, product owners and other team members to respond to the project requirements and will contribute to the definition and validation of accessibility standards and best practices across the platform.

This role is about looking towards the future and driving a design standard that will define the future of how people’s relationship with money and finance will be defined in our ever-changing world of connected living.

By pushing digital technologies to the limit for both responsive web and native technologies at the right time in the product lifecycle, the role will lead new product developments and help get the right outcomes for customers.

This is a Fixed Term Contract position until end June 2024, playing a key role in helping shape the user experience across digital platforms and is ideal for someone looking to keep their skills current, or wanting to contribute to the successful operations of our online bank.

The difference you’ll make.

Defining and implementing our Accessibility strategy and roadmap

Improving our public facing website guidance for people with disabilities, including updating our accessibility statement and internal guidance

Helping to co-ordinate and document accessibility policies and guidance

Working with other teams to define and fix known accessibility issues within our application forms

Creating a single source of truth for our accessibility guidance and best practice

Working with 3rd parties to manage and implement accessibility effectively

What you’ll bring.

Able to test and report website and mobile content to WCAG website standards

Ability to work with stakeholders to build awareness and embed accessibility into day to day processes

It would also be nice for you to have.

Helping to co-ordinate and document accessibility policies and guidance

Working with other teams to define and fix known accessibility issues

Creating a single source of truth for our accessibility guidance and best practice

Working with 3 rd parties to manage and implement accessibility effectively

What else you need to know.

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. We aim to offer different ways of working to ensure the best experience for you and for our customers. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

We will be conducting all interviews via video-conference where possible.

This role is based in Milton Keynes and you will be expected to spend 40% of your time in this office.

This is a Fixed Term Contract position for 6 months to be based at our Milton Keynes office with some remote working.

Our interview process will consist of a 90 min competency and task based session, calling on your accessibility knowledge and focus.

Everyday Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

Opportunities to embrace Agile with us as we transform our business, work in an environment with leading edge technology, attend ‘Meet Ups’ and be part of internal and external technology communities and work for an organisation that’s dedicated to your learning and ongoing development.

As well as a competitive salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer

30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year

£6,000 car allowance per year

Company funded individual private medical insurance

Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments

Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

Share in Santander’s success by investing in our share plans

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at or call 0870 414 9080.

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