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Technical Product Manager SR, Digital Accessibility

Starbucks

Seattle, WA,US

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but that also brings a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Starbucks is committed to diversity, inclusion, and accessibility in everything we do. These core values are fundamental to the way we do business and come through in the experiences we design for people – both in our coffeehouses and our digital products. This position contributes to Starbucks success by ensuring our digital products are accessible to all.

The technical product manager sr, digital accessibility implementation needs to have strong accessibility, communication and interpersonal skills, deep functional and technical knowledge of accessibility requirements and implementation best practices to educate digital product and engineering teams. This role focuses on continuous process improvement through effective collaboration with functions across Starbucks Technology.

As a technical product manager sr, digital accessibility implementation, you will:

Support engineering teams across Starbucks Technology in reviewing accessibility specifications for new and existing features
Develop, communicate and execute technical strategy and roadmap for an accessible experience for all users
Build and scale operational processes across the enterprise and contribute to integrating accessibility into all engineering practices
Develop, coach and mentor contributors across engineering teams
Roll-out and support enterprise accessibility tools, resources and processes to all internal engineering teams.


Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Product Definition & Value

Responsible for determining business needs, understanding market demands and accessibility/inclusivity trends, problem solving and proposing solutions.
Align with business partners to balance business and accessibility objectives and manifest these as clear, stable priorities for the team.
Manages product planning through day-to-day collaboration and decision making with a cross-functional team including UX Design, engineers, QA, and business partners.
Defines accessibility health and performance metrics
Creates dashboard/reporting requirements and KPIs to measure accessibility performance
Identifies opportunities to improve accessibility and usability performance using data.


Communication and Collaboration

Develops and maintains centralized digital accessibility resources for internal engineering teams.
Serves as a subject matter expert for digital accessibility laws, standards, and guidelines.
Leads digital accessibility program meetings to share best practices across multiple engineering teams.
Interacts directly with business stakeholders to understand business problems

Presents options/recommendations clearly and persuasively to support business stakeholder decisions
Works with UX Design, product and engineering teams to understand, prioritize and document accessibility requirements.


Product Planning & Delivery

Consults on new tools and processes to enable adherence to accessibility guidelines.
Integrates accessibility into iterative, agile development process
Identifies and documents accessibility tradeoffs as well as dependencies and constraints
Performs validation of feature against stated goals; facilitates user review/acceptance testing
Manages execution and eliminates blocking issues during development
Effective communications of accessibility delivery milestones and progress
Support accessibility roadmap creation on future initiatives.


Basic Qualifications

Bachelor’s Degree in Computer Science, Information Technology, Business, or relevant field
4+ years of experience with digital accessibility, working with websites, web apps and mobile native apps
Experience in “shifting Accessibility left” and scaling Accessibility as a practice across an enterprise
Strong understanding of WCAG and ARIA specification as well as knowledge of U.S. and international digital accessibility laws and standards.
Knowledge of technologies including but not limited to:
HTML 4 and 5
CSS 2 and 3
JavaScript Libraries
React and React Native
Swift, Java
Familiarity with Figma (or other design and prototyping platform), Jira, Miro, Confluence.
Ability to analyze code for accessibility issues
Detailed knowledge of accessibility features on:
Windows and MacOS
Android and IOS mobile web and native apps
ARIA 1.1 specification
Video and other digital media
Hands On knowledge of Assistive Technology (e. g screen readers, magnifiers, alternative input, etc.)


Preferred Qualifications

Ability to guide and coach colleagues and clients in one on one, small group, or large forum environments
Detailed and results-oriented, able to analyze data to justify accessibility decisions and apply key learnings.
Ability to apply knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities
Familiarity with enterprise integration of axe Dev Tools and axe Monitor
Experience working with Voluntary Product Accessibility Templates (VPATs) is a plus
Strong verbal and written communications skills
Consistently uses communications skills to influence outcomes within a known skill set
Ability to balance multiple priorities and meet deadlines


We’d love to hear from people with:

Digital accessibility and assistive technology experience
Creativity and willingness to question how we can do things better
A passion for ensuring accessibility and inclusivity for all


Join us and be part of something bigger. Apply today

Salary Range: $130000 - $180000

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