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Lead Accessible User Experience Specialist Digital Accessibility

Wells Fargo

Charlotte, North Carolina,US

Wells Fargo is seeking a Lead Accessible User Experience Specialist to join our Technology organization and be part of our Chief Technology Office (CTO) team. Learn more about the career areas and business divisions at

As a Lead Accessibility User Experience Specialist focused on Digital Accessibility as a subject matter expert, you will support the Technology Digital Accessibility Production and Conformance team (TDAPC). The team is responsible for digital accessibility evaluations and validation of Wells Fargo digital assets and content to ensure it meets digital accessibility requirements. You will perform Americans with Disabilities Act ADA/A11Y evaluations on Wells Fargo internally and third-party developed products as well as assist with interpreting the test results of other external groups/vendors. You will work in a highly collaborative environment, supporting scrum teams to deliver accessibility solutions throughout the Agile testing life cycles. You will leverage your passion to deliver accessible digital solutions and processes ensuring that solutions for accessibility contribute to a positive user experience for employees and customers of all abilities. You will be part of a diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience to define and improve the team’s accessibility-related processes.

In this role, you will:

Lead complex initiatives for user accessibility outcomes for the Accessible User Experience group

Identify the modeling and all risk management including compliance with all federal and state laws for accessibility for all users

Review and analyze complex business and operational objectives that require in-depth evaluation

Complete work in accordance with all risk management, compliance and business process expectations and meet accessibility risk governance team processes and procedures in support of Web Content Accessibility Guidelines (WCAG) Conformance and Sunrise

Make decisions requiring solid understanding of policies, procedures and compliance requirements and supporting development of Wells Fargo Online Standards and Guidelines ensuring compliance with WCAG 2.1 and WCAG 2.2., A and AA success criteria

Conduct due diligence and portfolio administration as necessary, and provide in-depth research on relevant industry trends

Collaborate and consult with peers, colleagues and mid-level to more experienced managers to resolve issues and achieve goals to promote accessibility within the organization and be an advocate for considering accessibility as a vital part of the employee and customer experience

Lead projects, teams or serve as a peer mentor by providing mentorship or talent development opportunities

Required Qualifications:

5+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

4+ years of Information Technology in support of Business Services experience

3+ years of experience in Web Content Accessibility Guidelines (WCAG) 2.0, 2.1 or a combination of both

3+ years of experience in, or subject matter expertise of, accessibility requirements, including ADA rules, regulations, standards, and guidance

5+ years of relationship management experience with business and technology partners

Desired Qualifications:

Certified Professional in Accessibility Core Competencies (CPACC) certification or other relevant background, training or experience in Accessibility and Accommodations

Experience with conducting ADA/A11Y evaluations of web applications/sites, mobile applications and electronic documents (PDF, Word, PowerPoint and Excel)

Excellent verbal, written and interpersonal communication skills

Ability to successfully interact with all levels of an organization

Ability to exercise independent judgment and creative problem-solving techniques utilizing critical thinking and analytical skills

Excellent analytical skills and ability to solve complex problems without direct oversight

Strong knowledge of agile methodology

Job Expectations:

Willingness to work on-site at stated location on the job opening

This position offers a hybrid work schedule

This position is not eligible for Visa sponsorship​

Posting Locations:

300 South Brevard St - Charlotte, North Carolina 28202

1100 Corporate Center Dr – Raleigh, North Carolina 27607

1751 Pinnacle Dr – McLean, Virginia 22102

550 South 4th St - Minneapolis, Minnesota 55415

150 East 42nd St - New York, New York 10017

Pay Range:

NY – New York Pay Range: $100,800 - $179,200 Annually

Pay Range
$84,000.00 - $179,200.00


Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

401(k) Plan
Paid Time Off
Parental Leave
Critical Caregiving Leave
Discounts and Savings
Health Benefits
Commuter Benefits
Tuition Reimbursement
Scholarships for dependent children
Adoption Reimbursement

Posting End Date:
3 May 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Salary Range: $84000 - $179000

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