Staff Software Engineer, Accessibility

Zendesk is committed to delivering products which are accessible to everyone, including people who rely on assistive technology. We are looking for an experienced Front-end Engineer to join our Accessibility team.


Our mission is to open up usable accessible experiences throughout the Zendesk ecosystem. We do this by scaling our expertise through enablement such as tools, training and consulting, so that all Zendesk product teams are set up for success in shipping fully inclusive products.


The ideal candidate will have a balance of deep technical Accessibility knowledge and a passion for helping others develop skills.


What you’ll be doing
You will be working on strategic Accessibility improvements across Zendesk B2B and B2C products.

Embed in scrum teams to lead the technical development of the most strategic (and exciting!) Accessibility work.

Rather than working in isolation, you will focus on skills transfer through pair programming to help teams ramp up and ensure they can take on long-term ownership.

Participate in evolving our internal Accessibility standards, working closely with other members of the core team as well as quality partners.

Contribute towards driving organizational change by providing specialist consulting and developing content for hands-on training workshops.

Collaborate with partners including Product Management, Design, and other Engineering teams to deliver inclusive experiences to our end users.

What you bring to the role
5+ years of proven experience implementing and upgrading complex accessible user flows in enterprise-grade websites/applications using HTML, ARIA, CSS and JavaScript.

Excellent communication and collaboration skills, and an interest in sharing your skills with others.

Dedication to quality and reliability, and experience with test frameworks, build pipelines, and package managers.

A proven track record to identify, diagnose and fix Accessibility issues in existing code.

Solid understanding of the Web Content Accessibility Guidelines (WCAG).

Preferred requirements
Hands-on experience developing in React.

Experience in UI design such as giving feedback to designers.

Tech Stack
Here are some of the technologies we work with:

Modern stack – web standards, React, Redux, GraphQL etc.

Garden, the Zendesk design system

Extensive tooling - Webpack, eslint, TypeScript, Jest, Cypress, Storybook

Assistive technology and testing tools

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.


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