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Digital Accessibility Standards & Technology Lead

JPMorgan Chase Bank

Columbus, OH,US

This job is expired.

A successful candidate will be passionate about accessibility in the digital space, work independently, and lead digital accessibility initiatives. They will display a broad knowledge of accessibility barriers, along with tools and techniques for overcoming them. Experience managing online accessibility resources and creating content to support company standards and processes is important. Expert knowledge of current accessibility laws and standards is a must.

Responsibilities will include, but are not limited to:

Managing/maintaining updates to company standards through research, collaboration, and knowledge of current trends
Staying ahead of emerging standards and technologies (web, mobile, document) and analyzing impacts to company standards
Continuously challenging existing practices, looking for ways to simplify and/or automate processes, and recommending "Best in Class" practices
Recommending solutions to maintain compliance while creating accessible digital products for an excellent customer experience
Building relationships among stakeholders to foster support for digital accessibility, communicate changes to policies and procedures, and drive maturity of accessibility program
Updating and managing internal documentation to provide guidance and education for a broad audience
Leading teams and technical discussions and decision-making to resolve complex issues
Contributing to testing standards that will scale across a large organization


Proven experience driving accessibility in digital, customer-facing programs
Expert knowledge of accessibility standards including WCAG 2.1, ADA, Section 508, and the Twenty-First Century Communications and Video Accessibility Act
Expert-level experience in accessibility on a minimum of one platform, and familiarity with a broad range:
Web accessibility on Windows and macOS
Mobile accessibility on Android and iOS
PDF accessibility and digital document standards
Video and other digital media
Working proficiency and development skills in a minimum of one platform:
Web development - semantic HTML, CSS, JavaScript, and WAI-ARIA
Native development (iOS and/or Android)
Broad knowledge of digital assistive technologies
Familiarity with tools for automated and guided accessibility testing
Understanding of processes in the product development lifecycle, including testing, documenting, and prioritizing defects
Teamwork, collaboration, Negotiation, and conflict resolution
Working knowledge of Agile and Jira
Minimum of a bachelors degree in a related field
Related certifications highly desired

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

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