Sr. Accessibility Program Manager

At Splunk, we believe making machine data accessible, valuable, and usable is essential to creating inclusive products for our customers. Accessible design in our physical world benefits everyone; we’ve all used sidewalk cutouts or sent text messages. We’re bringing that same philosophy into our digital products by making digital accessibility a priority at Splunk.

As we move towards cloud-first, it’s crucial to consider all customers in our product suite, including those with permanent, temporary, and situational disabilities. By not considering digital accessibility, we prevent professionals with disabilities from becoming advocates of Splunk.

Join our design system team as we look to scale our digital accessibility program! As a Sr. Accessibility Program Manager, your role will be crucial to growing the efficacy of our digital accessibility program. This role will report to the Design System and Accessibility manager within our Design organization here at Splunk. In addition, you will work closely with our Senior Accessibility Designer and other cross-functional partners.

This role requires in-depth knowledge of web accessibility, business and procurement processes, cross-functional relationship building, and a clear understanding of the laws, standards, and policies that govern web accessibility both in the US and globally.
Responsibilities

Establish and maintain web accessibility policies and processes throughout Splunk
Address compliance requirements in design, acquisition, development, and maintenance life cycles and processes
Assess the evolving maturity of the Splunk a11y program, setting KPIs and metrics
Establish procedures to document successes and remediation efforts
Measure and report on web accessibility program activities
Capture and track web accessibility concerns and complaints from customers
Ensure all conformance claims are validated and routed accurately
Ensure Splunkers have access to web accessibility training and tools by coordinating outreach and training
Set up and maintain a11y JIRA ticket dashboards for all of Splunk
Coordinate incoming internal a11y requests and assign priority based on input from the team
Escalate product a11y issues

Qualifications

Bachelor’s degree or equivalent work experience
7+ years of experience in program or project management
2+ years of experience in assistive technology or product-related accessibility and inclusion efforts
Expertise in accessibility standard methodologies, guidelines, and regulations, and a strong awareness of assistive technologies
Consistent track record of advocacy, partnership building, and/or managing a successful consumer-facing accessibility program
Ability to use quantitative and qualitative feedback to form insights that drive actions
Ability to remain flexible and thrive in ambiguity
Ability to identify and act on process improvements to enhance efficiency
Ability to collaborate and communicate efficiently across teams

Preferred Knowledge, Skills, & Abilities:

International Association of Accessibility Professionals (IAAP) Web Accessibility Specialist (WAS) Certification, JAWS Certification
Background in testing and validation of websites and native mobile apps for Accessibility compliance
Agile development experience using tracking software such as JIRA

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.