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Accessibility Industry Specialist, Books and Retail Accessibility

Amazon.com Services LLC

Virtual, US,US

Min 5 years of professional experience in Accessibility via research, product management, program management, or similar field.
Experience assessing accessibility compliance of products, services, or features.
Experience influencing and earning the trust of senior stakeholders and moving teams to take action.
Strong written and verbal communicator who has experience writing complex documents and presenting to senior management.
Self-starter and an independent thinker who follows up on responsibilities in a timely manner while also being a strong team player.
Proven track record of delivering results in a fast-paced, highly ambiguous work environment.


Job summary
Are you as passionate about building products that are accessible to everyone as we are? Do you love working in an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies, and implement new ways to provide visible benefit to our customers? If so, this is your opportunity.

Amazon is looking for an experienced, talented, and highly motivated accessibility expert to join our Retail and Books Accessibility team. Our team is creating products to help Amazonians deliver products that are born accessible. Your job as an Industry Specialist will be to revolutionize how we design and build software that results in great experiences for our customers with disabilities.

As a Senior Industry Specialist, Accessibility, you will use your subject matter expertise to help develop the service that evaluates the Accessibility experience across Amazon retail and books products. This includes, but is not limited to, establishing processes and standards for how we conduct studies and the criteria we use for roadmap prioritization. You will engage with teams throughout Amazon to identify where and how our team can have the most significant impact. You will also own and contribute to studies measuring Amazon's end-to-end experience impacting People with Disabilities (PwD), partnering with senior business leaders to develop studies, influence change, and follow up on actionable findings.

Key job responsibilities

Establish Accessibility Standards: establish requirements and processes for how to most effectively build accessible software across varying businesses and customer experiences.
Manage ambiguity: understand Accessibility needs across business units, geographies and products; identify insights and create analysis requirements to help Amazon improve our Accessibility experience.
Research: Working with our research teams design and conduct complex studies, working backwards from our customer with disabilities needs. For example, defining scope with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management.
Expert advisor: Advise our team on the best ways to enhance test cases for all aspects of accessibility testing including low/no vision, cognitive disabilities, and mobility issues.


Advanced knowledge of accessibility standards, such as WCAG, ARIA, Section 508, etc.
Experience as an advocate for people with disabilities
Experience with open source tools and test frameworks
Experience launching new software features across a variety of surfaces and architectures.
At least one certification from the IAAP (CPACC, WAS, CPWA, etc.)


The base pay range for this position is $139,500 to $188,700/yr. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Amazon's internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

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