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Lead Accessibility Consultant, Program Manager(Remote Or Hybrid)



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About us:

As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America’s leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.

Target UX is a group of design, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, accessible, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint. 

About the job:

As an Accessibility Program Manager, you will be involved in developing a rigorous approach around maintaining and evolving our Digital Accessibility Compliance program. In this role, you will develop the strategy around how to maintain the current compliance program across the enterprise, which will include developing in person & on demand trainings, as well as staying up to date on accessibility litigation trends & technology. In addition to developing the strategy, you will also define the processes needed to maintain the program to our high standards. In this role, you will maintain a growth mindset focused on continuing to learn and evolve our compliance program in alignment with the latest technology and following innovative new approaches in the industry. You’ll be well positioned to make an impact as an Accessibility Program Manager working on a friendly and high-performing team operating at the heart of Target’s growing digital business.

You’ll bring empathy, user insights and industry insights to every business problem. You will work to maintain a close relationship between our Digital Accessibility team and our key stakeholders within the Compliance and Legal teams. You’ll help to define objectives and results with product, design, engineering, legal and compliance leaders. You’ll develop a robust and scalable compliance program that ensures we maintain and consistently measure to the highest industry standards of digital accessibility.

You’ll constructively challenge current thinking across the enterprise, pushing boundaries and driving change that will deliver exceptional user-centric accessible experiences. You’re a storyteller by nature, and you thrive on building relationships. You’re a proactive agent of change with a bias toward action. You’re skilled at influencing partners and working in a matrixed environment.

You’ll be the master of your own destiny in an environment that has strong support for work-life balance. We’ll support you along the way with robust onboarding, as well as personal and career development, to help you grow as an Accessibility Program Manager.

Job duties may change at any time due to business needs.

About you:

Technical Experience

Expert skills in understanding WCAG 2.1 AA and working in an agile environment with developers and designers in applying requirements to create accessible experiences.

Demonstrate a strong understanding of the legal landscape & trends in digital accessibility requirements and litigation.

Comfortable partnering closely with legal on all litigation investigations and questions related to digital accessibility compliance.

Track record in building and maintaining a compliance program ecosystem; to include creating & managing partner trainings and program documentation, developing an ongoing audit process, and sharing out & providing frequent updates across a wide span of leader stakeholders.

Experience developing and managing an audit process using both automated and manual testing to validate results and log tickets to resolve critical issues.

Proven ability in helping to scale & maintain consistent accessibility processes across a team that spans the enterprise.

Experience gathering and creating quantitative and qualitative data to identify digital accessibility gaps, and to measure and track progress.

Able to use data to tell stories and to achieve buy-in from senior leaders.

Proven ability to successfully lead accessibility efforts, throughout all phases of development, within large-scale projects and initiatives involving multiple cross functional teams.

Experience developing procedures to guide consistent accessibility consulting across an organization.

Experience performing accessibility testing of web and app experiences with assistive technology, including keyboards and screen readers.

Soft Skills

Able to work well in a large organization with many partners, with a demonstrated track record of building deep relationships and influencing peers and leaders.

Comfortable presenting to executive level leaders in order to influence and drive change across the enterprise.

Experience understanding critical metrics of success and using them to craft compelling stories in order to influence change.

Track record operating in an ambiguous and rapidly changing environment. Able to build structure and process, while continuously monitoring and adjusting the approach as needed.

Track record in using a strategic approach to solve complicated problems and strong collaboration skills in order to pull partners into your work process.

Communicate digital accessibility needs and solutions with grace, logic and data.

Showcase examples of successful mentoring of peers, which demonstrates your approach to teaching in order to elevate the work of consultants on your team.

Have a passion for continuously improving digital experiences for people with disabilities.

This position may be considered for a Remote or Hybrid work arrangement based on Target’s needs.  A Hybrid work arrangement means the team members core role will be a blend of virtual and onsite at a Target location. A Remote work arrangement means the team member works full-time from home or an alternate location that’s not a Target location, does not have a desk at their primary HQ work location and may travel to HQ up to 4 times a year. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. The salary range is :$109,000.00 USD - $196,200.00 USD. Pay is based on several factors which may include, but are not limited to education, work experience, certifications, labor markets, etc. In addition to your salary, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Salary Range: $109000 - $190000

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