Sr. Lead Advisor, ADA Compliance

Chick-fil-A Supply, LLC, is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care.

The Sr. Lead Advisor, ADA Compliance, develops a scalable and compliant accommodation model for diverse, evolving audiences. This role is responsible for designing, implementing, and optimizing ADA-related policies, processes, and training that scale across the organization. By partnering with key stakeholders, the Sr. Lead Advisor ensures a proactive, consistent, and risk-mitigated approach to workplace accommodations. This position dedicates 50% of its time to building and enhancing the company’s core ADA capabilities and 50% to leading and operationalizing the interactive process across Chick-fil-A, Inc., CFA Supply's Distribution Center network, Truett's Group, LLC., and Company Operated Restaurants (CORS).

Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A Supply culture by fostering collaboration and community.

Responsibilities

ADA Strategy and Infrastructure:

Develop and implement a scalable ADA framework that is compliant and fully aligned to our Culture of Care
Standardize and enhance ADA processes to create efficiency and consistency

Centralized Case Management System

Identify and deploy an ADA case management system to ensure consistency and efficiency in managing ADA requests
Enhance case tracking mechanisms to improve compliance, transparency, and timely resolution

Accommodation Guidelines And Resources

Define and document broad accommodation guidelines and process maps to promote consistency and efficiency
Develop a dynamic, accessible resource guide to support leaders and Staff/Team Members in navigating the accommodations process

Complexity Triage And Escalation System

Design and implement a tiered approach to categorizing accommodation requests based on complexity
Establish escalation protocols to ensure urgent and high-complexity cases receive appropriate attention and resolution

ADA Training And Capability Building

Develop training programs to equip Leaders with the knowledge and skills to navigate ADA requirements effectively
Implement ongoing education initiatives, customized by audience

Collaboration And Risk Mitigation

Serve as a strategic advisor to senior leadership, ensuring ADA compliance is integrated into broader talent strategies
Partner with Legal, Talent Operations, and Talent Experience to proactively mitigate risks and address emerging ADA-related challenges

Execution Of The Interactive Process

While creating scalable solutions, also lead the interactive process across varying business entities to ensure value and relevance in future current and future solutions

Minimum Qualifications

High School Diploma or equivalency
3+ years of relevant work experience
Strong leadership and change management capabilities to influence and drive ADA initiatives across the organization
Ability to design and execute audience-specific training programs that empower Leaders to navigate ADA requirements
Exceptional collaboration skills to align cross-functional teams and drive ADA integration into business operations
Medical background to understand complexity of disabilities and how to best accommodate

Preferred Qualifications

Bachelor’s Degree

Minimum Years Of Experience

3

Travel Requirements

20%

Required Level Of Education

High School Diploma or GED

Preferred Level Of Education

Bachelor's Degree