Product Manager, Accessibility
The Product Manager, Accessibility drives key planning and execution activities to deliver innovative, empowering, and inclusive experiences that are accessible to all customers and employees, including people with disabilities. Provides subject matter expertise, consultation, and evaluation to internal and external cross-functional teams. Coaches and supports experience owners, managers, and discipline leads to be accountable for applying inclusive design principles and accessibility best practices throughout the product lifecycle. Identifies and promotes new opportunities that will advance product capabilities, increase customer satisfaction, and unlock new business.
Promotes the vision and mission for inclusive design & accessibility throughout the organization
Creates, prioritizes, and manages use cases focused on inclusive design and customers with disabilities
Represents the impact of accessibility within the larger scope of Technology, Product and Customer Experience goals
Collaborates with product development, user experience design, engineering and enterprise technology to deliver, support, and manage high quality product and service launches
Defines product requirements, user stories, and acceptance criteria
Participates in product planning and prioritization
Monitors iterative testing process; facilitating testing by users of assistive technologies
Conducts product reviews and represents accessibility user acceptance
Manages accessibility compliance record keeping, post product deployment activities, customer feedback, and evaluation of business impact
Conducts market research, competitive analysis, and trend identification to understand market segments and define product concepts
Documents best practices and drives continuous improvement
Other duties and responsibilities as assigned
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Relevant Work Experience