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Digital Accessibility Expert (E-Business Consultant 3)

Wells Fargo

Charlotte, NC,US

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth and Investment Management (WIM) is one of the United States' leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients' unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by building enduring client relationships through sound, thoughtful, and objective advice. Developing individualized plans for clients to help meet their financial objectives. Helping clients build, manage, preserve, and transition their financial resources and wealth.

The Wells Fargo Advisors User-Centered Design (UCD) & Innovation team is seeking a Digital Accessibility Expert to join the team. This position will report to the Manager of the User-Centered Design & Innovation team in the Digital Product Development group within Independent Brokerage & Platform Services. This position will work in a highly collaborative environment and will be responsible for providing a consultative role to any project teams who have questions or need guidance on how to be in compliance with the various established Accessibility Standards & Policies – primarily focused on our client-facing technology platforms. This position will also work towards institutionalizing accessibility as a part of the Wells Fargo Advisors culture.

Responsibilities include the following:

Serve as a Subject Matter Expert (SME) for questions/needs related to accessibility
Promote accessibility within the organization; advocate accessibility and ensuring it is brought to the table for our client-facing technology platforms
Educate internal team members on the importance of accessibility by enhancing & delivering training presentations
Maintain accessibility standards for the organization and track areas of non-compliance and report associated defects/findings
Act as a liaison between Wells Fargo Advisors and other lines of business embracing accessibility within Wells Fargo
Consult and assist with resolution of accessibility-related policy risk and corrective actions assigned to WFA digital properties
Participate in accessibility testing (with accessibility tools, assistive technologies, manual tools, etc.) for both digital sites as well as electronic documents such as PDFs
Maintain and contribute to an online repository for storing accessibility related education, training, artifacts, and resources that are available to internal team members
Remain up-to-date on the field of accessibility
Interact with & educate 3rd party vendors/providers about accessibility and assist in addressing accessibility issues with 3rd party vendors
Evaluate future vendor for accessibility during the vendor selection process
Work with Client & FA platform support centers to address complaints & inquiries related to digital accessibility

Required Qualifications
6+ years of e-business experience
2+ years of experience in Web Content Accessibility Guidelines (WCAG) 2.0, 2.1 or a combination of both

Desired Qualifications
A BS/BA degree or higher
Brokerage industry experience
Financial services industry experience
HTML (HyperText Markup Language) experience
Ability to operate effectively in a geographically dispersed organization
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Other Desired Qualifications
2+ years accessibility experience
Knowledge of WCAG 2.0 and other accessibility guidelines & standards
Experience conducting accessibility testing with a variety of tools including, but not limited to, automated checkers (axe, WAVE, etc.), desktop screen readers (JAWS, NVDA, etc.), mobile screen readers (VoiceOver, TalkBack), and keyboard only.
Basic-to-intermediate understanding of coding languages
Strong passion for accessibility & the ability to serve as a strong advocate for this group of users
Ability to work across many different groups within an organization
Must demonstrate strong communication and relationship building skills
Ability to manage multiple projects with competing priorities in a cross-functional environment while maintaining a strong attention to detail

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