Senior Staff Engineer - Accessibility

Zendesk is looking for an experienced Senior Staff Engineer to join our Accessibility team. We are looking for someone with strong frontend engineering skills with expertise and a passion for accessibility. This role will work closely with our engineering teams globally to ensure all our products are accessible.

What you’ll be doing
Successful candidates will use their extensive knowledge in software engineering to bring leadership, innovation, and technical acuity to their role. They are expected to lead by example, demonstrate strong problem-solving skills, communicate effectively, and contribute positively to the team culture.

- Drive innovation and technical excellence within the team by leading product discussions that are accessibility focused and decision-making processes.

- Communicate complex technical concepts clearly to both technical and non-technical stakeholders, ensuring accessibility is prioritized.

- Prioritize tasks effectively to maximize impact and deliver high value to users and the organization.

- Mentor and guide teams to strengthen their technical accessibility skills and foster a culture of continuous learning.

Required qualifications
- Expertise in frontend engineering, particularly with React, enabling the design and implementation of accessible user interfaces that meet enterprise-level standards.

- Proven leadership capabilities, mentoring software engineers and fostering collaboration across Design, Product, and Engineering teams to ensure successful project execution and effective problem-solving.

- In-depth knowledge of accessibility standards and best practices, with a strong ability to assess and enhance web applications for compliance with guidelines such as WCAG, ensuring an inclusive experience for all users.

- Demonstrated ability to lead and mentor a team of software engineers, collaborating effectively with Design, Product, and Engineering counterparts to ensure smooth team operations and execution.

- Exceptional ability to operate effectively and deliver value with minimal oversight.

- Strong problem-solving, critical thinking, and collaboration skills.

- Excellent verbal, written, and interpersonal communication skills in English.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.