Sr Manager, Accessibility
Greenwood Village, CO,US
Responsible for driving Accessibility design, review and quality assurance of digital platforms, and also the training and ongoing education of Designers and Developers on Accessibility Best Practices across multiple media platforms within the cable TV industry from mobile and tablet applications to television and web interfaces.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Collaborates with other designers, user experience experts and product specialists to define the newest multimedia experience for millions of customers.
Functions as the liaison and facilitates collaboration between the Product Management team and the other supporting functional organizations (IT, Engineering, Product Development and 3rd party suppliers, etc.) to properly interpret and deliver to the functional accessibility specifications.
Lead, develop, train and coach the Accessibility testing team.
Keep abreast with industry best practices in accessibility, product development process specific to the cable or telecommunications space and translates appropriate steps for unique organization and market position.
Provide support and educate junior designers, development team members, and contractors with implementing proper accessibility practices.
Accountable for teamwork assignments, directing work efforts, reviewing integrated project plans, and requirements documentation as applicable to the accessibility tasks.
Establish and ensure alignment between the business operational strategies and required accessibility solutions.
Identify and implement business processes/functions supported by existing process enablers vs. manual and redesign business processes where applicable to leverage available or new technologies and new standards set by the FCC.
Support the development of Product Strategies dependent on new services/features and work with engineering and product management peers to ensure the strategy is successfully implemented.
Skills/Abilities and Knowledge
Strong knowledge in Accessible technologies
Strong knowledge of functional testing for people with various disabilities
Working knowledge with standard suite of Accessibility tools (screen readers, etc.)
Strong ability to lead large, cross-functional teams in order to achieve business goals and results
Strong understanding of design impacts front-end HTML development and Accessibility requirements
Strong knowledge of how front-end HTML needs to be coded to comply with Accessibility requirements
Strong knowledge of all native and web-based accessibility standards and testing protocols
Ability to listen to multiple points of view and synthesize against goals for recommendations
Ability to plan, prioritize and organize effectively and independently
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to analyze and interpret data and synthesize recommendations
Ability to think strategically and anticipate future trends, needs and expectations
Ability to communicate with all levels of management and company personnel
Ability to communicate orally and in writing in a clear and straightforward manner
Strong cognitive and communication skills
Highly accomplished designer in the digital realm and an innovative self-starter with fantastic collaboration skills
Aptitude and eagerness to learn from a new environment and make an impact quickly
Bachelor's degree in business or related field, or equivalent experience
Prefer technical degree related to the telecommunications field or operational/process optimization
Related Work Experience Number of Years
Product Design and Development Process 6-7
Related industry experience (Cable, Telecommunications,
Software/Online Services) 6-7
Extensive experience working and collaborating with front-end developers
to realize the creative vision
Related Work Experience
Accessibility testing 6-7
Accessibility agency experience 6-7
Some experience working and collaborating with front-end developers
Some experience with user testing (guerrilla or formal)