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Director, Web Accessibility


Shelton, CT,US

Marketing & Communications - Marketing

Meeting the current and future Web Content Accessibility Guidelines to comply with the Americans with Disabilities Act is a key component in our mission to drive a best-in-class customer experience on our external digital assets. The Director, Web Accessibility will be responsible for the continued advancement of accessibility in alignment with our Enterprise Standard to multiple businesses within the organization.

Main Responsibilities:

Responsible for driving adoption of Prudential’s ADA/WCAG Enterprise Standard
Lead the planning and execution for bringing digital assets up to current and future standards as they emerge
As a champion of change, ensure the ADA/WCAG scope is well understood and following best practices
Provide guidance, direction, and support on new and existing digital content to site, content, initiative owners and key stakeholders
Coordination with 3rd parties, testing teams, technology teams and others that assist with remediation
Partner to build testing strategies/plans, manage financials ensuring testing and remediation is on time and on budget
Responsible for maintaining an annual inventory of digital assets and documentation around testing, reporting/dashboards, and other program activities
Maintain alignment and partnership with other ADA Governance, control partners, initiative owners and BAU teams
Identify gaps in business and/or technology workflows and partner to close and/or implement process improvements

Skills and Experience:

Previous ADA/WCAG knowledge required
Experience with assistive technology
Strong managerial and leadership skills with an ownership mentality and proven ability to build relationships
5+ years in program management, product owner or business management role(s)
Highly motivated, detail oriented, self-starter with problem-solving skills. Ability to make decisions and communicate rationale
Outstanding communication skills, comfortable presenting/communicating to all levels of leadership
CPACC, WAS, ADS, CPWA Certification a plus

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.

If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email .

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email to request assistance.

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