Product Strategy Advisor - Evernorth

Within the Digital Experience (DX) team, Content Experience helps create end-to-end experiences that meet customer needs and business goals. In this role, you will create both high-level strategy and do hands-on writing and editing across customer journeys, utilizing data and analytics to inform and improve your work.

We’re looking for an experienced, UX-focused content strategist, passionate about creating effective user experiences with a solid understanding of user experience, product content strategy, and content engineering. You’ll partner with the DX team (user experience designers, researchers, analytics teams, email technologists, and content engineers) to define content strategy, and produce customer-centered content across channels.

This position is with Evernorth, a new business within the Cigna Corporation.

ESSENTIAL FUNCTIONS

Plan, write, edit, test, and improve content including digital product content, product education materials, communications, digital marketing materials, and more.
Help evolve content design processes to facilitate the needs of the business
Think strategically about how content scales across platforms and verticals
Lead content activities and initiatives on cross-functional teams
Contribute to content models, style guides, patterns, and information architecture
Develop accessible messaging consistent with A11y guidelines with a focus on health literacy
Define and implement information architecture and navigation systems across complex products
Advocate for content strategy and design thinking across the broader organization

QUALIFICATIONS

5+ years creating content for digital channels
Contributions to UX and content strategy operations
Have worked with writers, content strategists, and other UX disciplines across departments to create consistent user experiences
Worked closely with engineering and product management teams as part of the software development process
Demonstrated ability to create, implement, and maintain content standards across an organization.
Bonus points for knowledge of enterprise/web content management systems
Bachelors degree required
Must be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation.

For this position, we anticipate offering an annual salary of $86,300 - $143,800, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the “Life at Cigna” tab on our careersite: www.cigna.com/careers

About Evernorth

Evernorth, Cigna Corporation’s health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you’ll be empowered to solve the problems others don’t, won’t or can’t. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.