As an Accessibility Analyst, you will join a team responsible for scoping, testing, reporting, and delivering detailed analyses of customers’ websites and mobile apps. Companies ranging from enterprise multinationals to mid-size nonprofits turn to us for expert guidance to ensure that users with disabilities can use their digital properties. Thorough, user-centric, and easy-to-understand documentation is paramount to our competitive advantage and our customers’ success.
Our ideal candidate will be:
A customer service individual who brings professionalism, credibility, and engagement to every interaction.
One who can translate technical terminology into easy-to-understand language
A detail-oriented, process-driven analyst with attentiveness for the smallest details
An adaptable multitasker who can independently prioritize multiple complex projects and adjust to accommodate unexpected changes
A technically curious learner who continually seeks new information to stay relevant and prepared for solution enhancements and operational process changes, adjusting for both customer and team needs
An influential team player who excels at building relationships with internal and external stakeholders
What You Will Be Doing
Perform accessibility tests on individual pages in line with Siteimprove’s testing standards
Use the Siteimprove platform to uncover trends in accessibility compliance and provide a comprehensive analysis of customers’ digital properties
Learn, understand, and stay current with accessibility guidelines (Web Content Accessibility Guidelines 2.1, Section 508, and Accessibility Conformance Testing rules)
Build and maintain competency with screen readers and other assistive technology to complete accessibility test reports
Collaborate with Customers to achieve accurate Scopes of Work for manual accessibility testing projects
Contribute to group efforts aimed at delivering accessible websites, mobile apps, and content by conducting quality assurance evaluations and documenting results in concise, clear language using Siteimprove’s templates
Identify and explain trends across a multitude of test cases against a set of web pages for senior leadership
Facilitate conversations and present testing results with customers’ multi-disciplinary teams
Review artifacts and deliverables from peers to ensure they accurately represent or improve upon our processes, procedures, the internal accessibility knowledgebase
Work concurrently on multiple projects and balance competing deadlines in an agile environment
Assist in the development and presentation of remediation strategies
Perform other duties as assigned
What We Require of You
Bachelor's degree in Business Administration, Communications, Marketing, or related field, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities
Travel as needed; may include weekends
What We'll Love About You
Proficiency in web accessibility guidelines (WCAG 2.1, Section 508, and ACT-R)
Proficiency in Microsoft Windows (Outlook, Word, Excel, & PowerPoint)
1+ years of experience performing accessibility testing
1+ years of experience using screen readers such as JAWS, NVDA, VoiceOver, Talkback, and others.
Self-starter with a demonstrated record of acquiring knowledge beyond what is needed to complete assigned tasks
Superior ability to communicate clearly in writing and verbally
Excellent time management, organizational, and planning skills
Strong attention to detail
Experience in direct sales, project management or client communications
What You'll Love About Us
Siteimprove is a people-centric software company that was founded in 2003 in Copenhagen, Denmark, and has since expanded around the world. In addition to our Minneapolis office and corporate headquarters in Copenhagen, we have offices in London, Berlin, Vienna, Amsterdam, Oslo, Sydney and Toronto. With more than 500 employees working in 14 markets, we pride ourselves on having a truly global, yet truly local approach.
Siteimprove is driven by the desire to simplify website management and make the internet a better place. In fact, our company mission is to make the web better for all. We’ve helped more than 7,000 organizations transform the way they manage their websites, making the web more inclusive in the process.
We also offer amazing perks!
Great and Inspiring Company Culture. We are passionate, innovative and people-centric. Consistently named as a best place to work across the globe.
Rest and Relaxation. 3+ weeks paid time off, 11 paid holidays, which includes 1 floating holiday of choice.
Healthy and Stay Fit Benefits. We are happy to provide access to onsite fitness facilities with private showers and changing quarters. Medical with HSA option, dental, vision and discounts to a variety of healthy lifestyle providers are offered.
Prepare for the Future. 401(k) with a company match to provide a better future in your retirement years.
Amazing Kitchen Staff. Our head chef and his kitchen staff cook delicious lunch for us every day at an unbelievably low cost! In addition, we offer free fresh fruit, free espresso and coffee, free soda and sparkling water and the famous Donut Fridays.
Development Opportunities. We are growing which in turn provides opportunities to grow both personally and professionally.
Diversity & Inclusion. We offer employee resource groups and committees to ensure we develop and promote a workforce that has a culture of inclusiveness. In addition, we offer initiatives and strategies to recruit and attract a diverse applicant pool and ensure increased retention. Lastly, we work to promote a community outreach program to help make a difference in our community.
Corporate Social Responsibility. We offer quarterly community involvement events and monthly morale boosting activities to be a good corporate citizen. We are very proud to be a socially responsible company, internally and externally. Learn more about our https://siteimprove.com/en/company/csr/
How To Apply
Click on the APPLY NOW button to submit your application.
Equal Opportunity Employer – Minorities, Women, Disabled & Veterans Encouraged to Apply. “EEO is the Law” poster can be found at: https://www1.eeoc.gov/employers/poster.cfm.