Web Administrator II (Website & EIR Accessibility Coordinator)

THE OPPORTUNITY
The Texas Department of Information Resources serves a wide spectrum of customers by providing technology leadership, solutions, and value to State of Texas government agencies, higher education, and local government entities of all sizes to facilitate the fulfillment of their core missions.

The person in this role will perform complex (journey-level) Web design and development work. Serves as DIR’s Electronic Information Resources (EIR) Accessibility Coordinator for DIR internal / external websites and all other technologies developed, procured or used by DIR. Develops, supports and maintains DIR’s accessibility policy, best practices and exception processing; tests and reviews procured and developed software for accessibility compliance; trains staff and raises awareness regarding accessibility best practices. Serves as the agency Website Coordinator to coordinate, monitor and direct web content; implements strategies for promoting DIR web site in search engines; implements and manages web analytics tools to provide continuous improvement for website; supports agency website and intranet by monitoring and resolving help desk tickets; and collaborates on improvements to the agency’s website, to include planning and designing of style sheets, presenting new content, and monitoring the development of such changes. Works under limited supervision with moderate latitude for the use of initiative and independent judgment.

WHAT WE DO
The ideal candidate will have the ability to highlight their strengths in the following functions:

Consults with operations and EIR procurement staff members to ensure that accessibility requirements are incorporated into EIR procurement processes for technologies used by DIR (SOWs, specifications, receiving, etc.).
Works with staff to develop compliance plans that meet the requirements of 1TAC 206, 1 TAC 213, and TGC 2054. 451..; collaborates with technical and business staff to identify scope of new releases to agency website; monitors and supports website requests coming through the helpdesk ticketing system; supports onboarding and manages permissions and roles for DIR intranet users and publishers.
Coordinates filing of exceptions with the EIR Statewide Coordinator for non-compliant DIR controlled documents, webpages, applications, etc.; provides guidance on corrective action plans for inaccessible websites and other EIR (documents, software, applications, contracts, etc.).
Regularly reports EIR accessibility status, progress, and other relevant information to management; participates in responding to Texas Department of Information Resources EIR Accessibility Survey as part of the Information Resources Deployment Review.
Develops administrative reports, studies, research projects, etc., as needed and translates vague, technical or legal language into style and vocabulary to fit a specific audience; collects and presents website analytics, proposes changes for improvement based on findings.
Trains DIR personnel on website authoring and publishing processes, including best practices for and use of accessibility toolsets for website content.
Serves as external website coordinator, establishing a governance model for, monitoring and directing content for the site, soliciting input from agency program areas, and ensuring that prominent content is updated regularly; supports division requests to enhance and revise web site content; coordinates with program managers, administrators, and executive staff to clarify website request requirements (creating new pages, crafting content, developing new style sheets, etc.); edits and approves content (including imagery), and is responsible for accuracy, consistency, and effectiveness of materials produced by DIR and posted on the agency website; provides website and intranet operational administration, including:

Promoting data classification/metadata best practices for documents on the website, intranet, and other documents created at DIR to enhance our ability to search and discover content.
Promoting accessibility practices for the website, intranet, documents and other EIR as applicable.
Developing operational procedures for IT Services regarding record and content management, records retention, and the movement/refresh of legacy content from shared drives to DIR intranet.

EDUCATION REQUIRED
• Graduation from an accredited four-year college or university with major course work in a field that is relevant to the essential job duties (e.g. communications, web content development, web administration, web site design).
• Additional work-related experience may be substituted for education on a year-for-year basis.

EXPERIENCE AND TRAINING REQUIRED
• A minimum of two (2) years of full-time experience in positions involving web content development, web site administration, web site design.
• A minimum of one (1) years of full-time experience in positions involving developing accessible content.
• Must have strong web and print writing skills; writing test may be administered at interview.

EXPERIENCE AND TRAINING PREFERRED
• Development experience with HTML and CSS preferred
• Development experience building / remediating accessible websites / applications
• Experience with SharePoint preferred
• Familiarity with Adobe Creative Suite.
• Training in one or more commonly used Accessibility testing toolsets including screen readers

KNOWLEDGE, SKILLS AND ABILITIES
• Extensive knowledge of business and marketing communications principles.
• Knowledge of research techniques and applications.
• Considerable skill in writing and editing.
• Ability to translate vague, technical, legal language or jargon into a style and vocabulary that fits a specific audience.
• Ability to work under pressure and exacting schedules to complete assigned tasks.
• Ability to work a flexible schedule to meet required deadlines.
• Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers.
• Ability to understand, follow and convey brief oral and/or written instructions.
• Ability to communicate both verbally and in writing; in a clear and concise manner.
• Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
• Ability to comply with all agency policies and applicable laws.
• Ability to comply with all applicable safety rules, regulations and standards.

OTHER REQUIREMENTS
• Regular and punctual attendance.
• Criminal background check.

WORK ENVIRONMENT
• Frequent use of a personal computer, copiers, printers, and telephones.
• Frequent work under stress, as a team member, and in direct contact with others.
• Frequent standing, walking, sitting, listening, and talking.
• Occasional bending and stooping.
• Occasional lifting and climbing.