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Senior Accessibility Analyst - Mobile Payments


McLean, Virginia,US

From smartphone capabilities like Digital Key to Hilton Connected Room that allow for integrated entertainment, temperature, and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?
As a Senior Mobile Digital Accessibility Analyst, you will build positive partnerships with the technology delivery teams to ensure that Hilton's digital technology can be used by Team Members and customers with disabilities. You will participate in our digital technology delivery efforts, serving as the advocate for our guests with disabilities (vision, hearing, motor, cognitive, etc.) and share your deep understanding of standards and practices used to achieve compliance with the accessibility standards published by the World Wide Web Consortium (W3C). You will support the development of rich, accessible experiences for guests of all abilities throughout their journey with Hilton!

More specifically, you will:

Support digital initiatives to ensure consistent, accessible payment experiences throughout the application used by our guests.
Execute the accessibility strategy set forth by the Lead Mobile Accessibility Analyst to include implementing accessibility testing methods, and success metrics toward continuous accessibility conformance.
Advise on the accessibility of digital payments such as Apple Pay, PayPal, and installment payments. (Integrating digital wallet/payment products and services)
Plan and conceptualize integration of eCommerce strategies
Prepare evaluations and monitor accessibility compliance
Recommend accessibility improvements to the existing design system/component library
Support product delivery teams in their efforts to design, develop, test, deliver and maintain target accessibility standards.
Review UX Designs (i.e., wireframes, visual designs, and interaction patterns), highlight accessibility considerations using annotations, and write accessibility-specific acceptance criteria.
Identify and deliver on-demand training to improve the team’s abilities to deliver accessible digital experiences.
Partner with user experience researchers to confirm accessibility considerations are front of mind early and throughout all research undertakings

What are we looking for?
We believe the success in this role will demonstrate itself through the following attributes and skills:

Ability to work within a dynamic environment and prioritize with focus and precision.
Work respectfully and sensitively with members of diverse populations.
Strong solid understanding of WCAG 2.1 guidelines as they pertain to mobile.
Android and iOS experience.
Experience with accessibility for eCommerce and payment integration.
Understanding of the assistive technologies currently available for our customers, the technologies used to measure compliance, and remaining up to speed on innovations in both.
Familiarity with assistive technology devices including screen readers, screen magnification, alternative keyboard inputs, etc.
Ability to provide technical assistance and remediation guidance at the code level to multi-functional teams.
Knowledge of accepted accessibility interaction patterns and standard methodologies.
Familiarity with the Americans with Disabilities Act, as well as regional and international accessibility laws.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

Five (5) years of professional experience
Three (3) or more years of experience in the digital accessibility field.
Solid grasp of WCAG 2.1 and an understanding of accessibility and usability principles that impact users with disabilities.
Travel up to 10%

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

BA/BS or Bachelor’s Degree, or Associate’s Degree or High School Degree/GED plus 10+ years of Technology-related experience.
Five (5) or more years of experience in the digital accessibility field.
Certificate in Accessibility (CPACC), Mobile Development, or User Experience
Experience with mobile development.
Prior experience in the Hospitality industry.

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado & New York City applicants: Please click here for additional information). Subject to plan terms and conditions, you will be eligible to participate in the Development Bonus Plan consistent with other team members at the same level and/or position within the Company. #LI-REMOTE

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