Accessibility and Special Programs Coordinator

The Massachusetts Port Authority is Going Above and Beyond™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region’s economy.

Massport’s Boston Logan International Airport (BOS) serves as a vibrant gateway to New England and beyond, seamlessly connecting global travelers and ensuring the satisfaction of millions. Driven by a steadfast commitment to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between people, cultures, and opportunities. Through innovative collaboration, embracing sustainability, and serving as an economic catalyst for our communities, we cultivate a thriving and welcoming hub that fuels the growth and prosperity of our region.

ABOUT YOU

As Accessibility and Special Programs Coordinator (Bargaining Unit IAM, Lodge 264), you are compassionate, organized, and driven by a desire to create an inclusive, welcoming experience for all travelers. You thrive in collaborative environments, build strong relationships across diverse groups, and communicate clearly and empathetically. You’re equally comfortable planning high-impact programs and jumping in to support individuals in the moment. With a sharp eye for detail and a proactive mindset, you anticipate needs, solve problems creatively, and take pride in making a meaningful difference every day.

What you will do:

Lead and enhance accessibility and special assistance programs at Logan Airport, ensuring they address the evolving needs of travelers with physical and hidden disabilities.
Coordinate initiatives such as Wings for Autism, Meet and Assist, and the Hidden Disabilities Sunflower Lanyard Program, while providing training, guidance, and timely guest support.
Collaborate with internal departments and external partners to ensure ADA compliance, respond to guest feedback, and drive continuous improvement in accessibility efforts.
Represent Massport through guest engagement, committee participation, and special events, contributing to a more inclusive and welcoming airport experience.

WHAT YOU OFFER

3–5 years of guest service experience with excellent communication and organizational skills.
Strong knowledge of accessibility standards, ADA, and FAA regulations preferred.
Skilled in planning and execution, with ability to shift from strategy to tactical implementation.
Proficient in computer applications and able to stay composed in fast-paced, high-pressure environments.

*Click here for detailed job description (Download PDF reader)

WHAT WE OFFER

Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.

What we believe in:

Work/life balance
Supporting the people and businesses of New England
A supportive and inclusive culture
Achieving results and having positive impact
Opportunities for growth
Being good neighbors in the communities we serve
Providing safe, healthy, and secure work environment
Protecting the environment