Manager - Accessibility Services | Join Our Team

Job Details
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### Description

**Salary range is $83K to $165K with a midpoint of $124K. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.**

**Sound Transit also offers a competitive[benefits package](https://www.soundtransit.org/sites/default/files/documents/sound-transit-benefits-guide.pdf)with a wide range of offerings, including:**

* **Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.**
* **Long-Term Disability and Life Insurance.**
* **Employee Assistance Program.**
* **Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).**
* **Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.**
* **Parental Leave: 12 weeks of parental leave for new parents.**
* **Pet Insurance.**
* **ORCA Card: All full-time employees will receive an ORCA card at no cost.**
* **Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.**
* **Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.**

**GENERAL PURPOSE:**

Under general direction, plans, directs, and manages the Agency Accessible Services program; serves as the agency Americans with Disabilities Act (ADA) compliance officer for services and facilities; and supervises staff and contractors needed to support on-going management of the programs.

**ESSENTIAL FUNCTIONS:**

_The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties._

* Plans, directs, coordinates, and reviews Accessible Services work activities and coordinates schedules, projects, and programs; provides constructive feedback; reviews and evaluates work and makes effective suggestions and recommendations.
* Manages the workflow and prioritization of accessibility projects and takes appropriate corrective action when necessary; provides advice and counsel on ADA issues to staff.
* Serves as the Agency’s designated Americans with Disabilities Act Compliance Officer for service and facility issues. Manages the Agency’s Accessible Services Program including; provision of services to riders with disabilities; review of facility design for compliance with federal, state and local accessibility laws and regulations, and responding to customer and regulatory agency inquiries about the program.
* Provides support and oversight to the Citizens Accessibility Advisory Committee (CAAC).
* Ensures regular facility ADA compliance inspections; submits and monitors maintenance work orders.
* Provides support to the department and others on ADA matters as directed; serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate; ensures processes, policies, and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations.
* Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
* Contributes to a culture of diversity, equity, and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
* It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
* It is the responsibility of all employees to integrate sustainability into everyday business practices.
* Other duties as assigned.

**MINIMUM QUALIFICATIONS:**

**Education and Experience:**Bachelor’s degree in Public Administration, Human Services, Special Education, Transportation Management, Engineering, or related field. Five years of experience in areas including application of the ADA in public transit, transportation facilities, public design, engineering, architecture, or constructions; interpreting and applying the ADA Accessibility Guidelines; experience in public administration and/or transportation planning; experience working with people with disabilities, including providing accommodations; Or an equivalent combination of education and experience. Three years of leadership, budgetary, planning, and workforce management experience.

**Preferred Licenses or Certifications:**

* ADA Coordinator Training Certification.

**Required Knowledge and Skills:**

* Extensive knowledge of ADA compliance for services and facilities including components of ADA and Section 504; knowledge of ADA Accessibility Guidelines, ANSI and IBC accessibility standards, state and local accessibility laws and codes.
* Knowledge of principles guiding application of reasonable modifications under the ADA.
* Transportation demand management skills relating to provision of paratransit services.
* Federal, state, and local laws and regulations such as Americans with Disabilities Act, federal and state legislation on use of park-and-ride facilities by charter bus companies, FTA guidelines relative to use of facilities built with federal grant funding.
* Experience working with executive management, elected officials, governmental organizations, public boards, and community organizations.
* Pertinent federal, state, and local laws, codes, and regulations as they apply to transit operations.
* Knowledge of public transit operations and support areas such as facilities maintenance, customer service, and parking management.
* Industry codes, standards, and certifications.
* Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.
* Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the general public.
* Determining and implementation of reasonable modifications; transportation planning, transportation demand management.
* Demonstrating a positive customer service orientation with both internal and external clients.
* Strong analytical and problem-solving skills.
* Identifying and responding to sensitive community and organizational issues, concerns, and needs.
* Interpreting and applying applicable federal, state, and local policies, laws, and regulations.
* Responding to inquiries through effective communication.
* Working cooperatively with other departments, Agency officials, and outside agencies.
* Developing and monitoring departmental and program/project operating budgets, costs, and schedules.

**Preferred Knowledge and Skills:**

* Reading and understanding design documents including architectural and engineering plans.

**Physical Demands / Work Environment:**

* Work is performed in a standard hybrid office environment.
* This role is required to be in office at least three days a week to attend meetings and station visits when requested.
* Position includes 24-hour on call program and weekend/night shifts; position is responsible for providing support service hours that can occur outside of normal working hours.
* The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

_**Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.**_

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the [Know Your Rights](https://www.eeoc.gov/poster) notice from the Department of Labor.