Digital Quality Assurance Specialist-Accessibility

Full Job Description
Posting Date Apr 22, 2021
Job Number 21036381
Job Category Administrative
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Brand Corporate
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? Y

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?



JOB SUMMARY

Marriott’s Digital Quality Assurance team is tasked with maintaining high quality and User experience for our digital channels. Quality of our digital products is critical for providing our Loyalty members and guests with the latest information about our brands, hotels, and programs while they use the platforms to manage their reservations. This position works with Corporate Digital eCommerce teams to ensure the completion of Marriott.com Digital Acceptance Testing (DAT) projects. Conducts functional, visual, Accessibility and device testing for assigned projects. Assist in QA process for the development and Content changes going out on Marriott Digital Channels.

CANDIDATE PROFILE

Education and Experience

Required

High school diploma or GED
2+ years’ experience working in QA for IT applications for eCommerce Websites.
Good working knowledge of Atlassian tools (Jira, Confluence & Zephyr)
Working knowledge of Microsoft Office Suite

Preferred

Communication Skills
Time Management
Knowledge of basic HTML
Experience with working in fast paced environment.
Experience in using accessibility tools such as WAVE, Axe, JAWS, NVDA, device integrated screen readers (Voiceover, TalkBack), Dragon Naturally Speaking, ZoomText, Charles Proxy, and other QA related tools.
Knowledge of WCAG 2.1 accessibility guidelines and/or user research & applying the knowledge to a wide range of a company's digital websites, mobile applications, products, and digital documents.

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

Ownership of specific QA efforts for Marriott Digital Channels.
Follows the Digital QA standards set forth by leadership to conduct the assigned testing.
Resolves tickets based on the established priority and follows the protocol for updating the tickets to the proper state when the work is performed.
Supports weekly deployments into Production for Digital Channels.
Communicate results of the assigned testing to the Accessibility & QA leadership group.
Record metrics & review scan results from the automated Production site scans
Defect creation and managing them through the defect lifecycle.

Supporting Operations

Possess exceptional test case writing and written communication skills to wide range of customers & stakeholders.
Problem Solving and Decision Making
Ability to assemble facts and accurately make a determination as to what action needs to be initiated to achieve resolution of customer inquiries.
Provide guidance to vendor resources within QA to ensure they understand and follow the Digital Standards and QA processes.
Assist in QA process for the development and content changes going out on Marriott Digital Channels.
Follows established escalation procedures when unable to resolve or implement the requested content change.

Additional Responsibilities

Accurately records time to complete tasks using Marriott's production/accounting system.
Performs other reasonable duties as assigned by manager.
Attends and participates in all relevant meetings.
Presents ideas, expectations and information in a concise, organized manner.
Manages time effectively and conducts activities in an organized manner.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.