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Compliance Risk Manager Senior-Member Accessibility


San Antonio, TX,US

Purpose of Job
We are currently seeking a talented and motivated Compliance Risk Manager Senior-Member Accessibility for our San Antonio, TX, Plano Legacy, TX, Tampa (Crosstown) FL or Phoenix, AZ campus location.

Provides second-line independent oversight and guidance regarding business products, services, and processes through a compliance framework to ensure they are executed in accordance with regulatory requirements. In partnership with the business and key stakeholders, continuously drives a strong culture of compliance and demonstrates integrity and professional judgment in protecting the interests of USAA and its members.
Job Requirements


Provides guidance to the business to ensure documents, projects, processes or product initiatives comply with regulatory and legal requirements and enterprise policy.
Synthesizes analyses, identifies root cause(s) of potential compliance risk, provides recommendations that influence business solutions and validates resolution.
Responsible for project management by leading and influencing cross functional enterprise or compliance teams.
Reviews implementation planning for new laws and regulations and ensures appropriate parties have been engaged.
Conveys information and position clearly, concisely, logically and in an organized manner.
Executes compliance risk management activities in accordance with enterprise compliance standards.
Serves as a resource to team members on escalated issues.

Minimum Education:

Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:

6 or more years relevant work experience in compliance, risk, or audit function.
Demonstrated experience working in a highly regulated environment.
Advanced knowledge in a specific area of compliance laws, regulations and regulatory expectations.
Demonstrated ability to apply advanced knowledge of regulatory compliance to consult and provide insight and guidance.
Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Experience:

Developing ADA Title III compliance plans for all member contact channels/interactions such as digital, voice, mail, and face-to-face.
Monitoring for adherence to ADA Title III requirements in contract language, disability-related complaints, and accessibility policies and procedures.
General knowledge of the 2010 ADA Guidelines for Accessible Design.
General knowledge of WCAG.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

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