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Assistive Technology Support Engineer

Koniag Government Services

Remote,UNITED STATES

Position Description
OUR GOAL: QUALITY PLACEMENTS
We would like to focus on the important skills and experience for the role/position. We need your help and insight- please complete as much information as you can. The more information you provide the better quality applicants we can provide.

Assistive Technology Support Engineer Position Description

Position Overview
The Assistive Technology (AT) Support Engineer provides subject matter expertise to the government contract customer and its AT users. He/she evaluates, recommends, integrates, configures, deploys, and supports AT software in a secured Enterprise Windows client/server computing environment. The AT Support Engineer coordinates with customer personnel, other contractor personnel, and vendors to ensure knowledge of the market status of state-of-the-art improvements in assistive technologies. He/she is a specialist in Assistive Technology and possesses a variety of IT related skills and experience; Performs a wide spectrum of tasks such as requirements analysis, systems engineering and administration, network engineering and administration, programming and scripting, technical writing, and problem diagnosis and resolution.
Responsibilities
Engineering Support:
• Provide recommendations to government contract customer in the following areas:
• Provide guidance and instructions regarding Section 508 requirements and AT solutions
• Review and recommend emerging AT technology with potential to improve accessibility
• Evaluation of prospective software and recommendations for AT products to meet the needs of users
• Support for AT planning and configuration management process within the government customer infrastructure
• Support configuration management and IT infrastructure to best support the deployment and use of AT solutions
• Provide best practices to ensure software applications are accessible to EWDs
• Troubleshooting and evaluation of systems for compatibility with AT solutions
• Testing for compatibility and interoperability of multiple AT solutions
• Gathering performance and usability metrics for systems and AT solutions across the Enterprise
• Provide suggestions for alternate AT technologies and solutions to improve accessibility and enhance user capabilities
• Provide guidance for long range planning for legal, liability, and legislative issues
• Assist with the configuration of AT software and support automated and manual testing of applications and systems for Section 508 compliance and compatibility with AT solutions
• Assist in the installation and configuration for AT software and hardware within the government contract customer Enterprise network and with the DLA desktop image of approved applications
• Document status and results of all engineering support activities in government contract customer’s enterprise help desk trouble ticketing system
• Document steps and results of engineering support activities in DLA Knowledge
• Management articles to aid support personnel when troubleshooting similar situations
• Research version changes and updates to AT and create documentation to minimize issues encountered during the upgrade process
• Provide technical recommendations regarding AT hardware, including AT scanners, Braille reading devices, Braille printers, hand-held AT devices for vision impaired users, OCR reading devices and phones for vision and hearing-impaired users
• Communicate technical issues to AT software vendors and open trouble tickets with vendors as necessary to troubleshoot DLA AT issues
• Communicate and coordinate AT issues with other government contract customer entities: such as networking, cybersecurity, desktop support, desktop imagining, configuration management, routing/firewall, and telephony
• Troubleshoot applications to determine accessibility and section 508 compliance and make recommendations to ensure compliant applications
• Work with third party software compliance tools
• Test and install third party scripts so various AT software products work seamlessly with government contract customer applications and document the process in Knowledge Management Articles
• Confer with other government contract customer application owners to troubleshoot and maintain hot keys and scripting to optimize AT performance
• Perform AT license management assistance and coordinate AT licensing issues with the DLA Asset Manager
• Perform other engineering support duties as assigned

User Support:
• Assist AT users by phone, remotely, and via desk side support
• Diagnose and correct hardware and software problems related to accessibility and AT
• Identify, assess, troubleshoot, research, recommend, and document appropriate AT solutions
• Assist with setup, installation, and configuration of AT software and hardware for AT users
• Create/update trouble tickets to document issues in automated ticket system
• Perform other user support duties as assigned

Desired Skills:
• Ability to perform work independently and with minimal supervision
• Demonstrated problem-solving skills
• Well organized, detail orientated, and able to handle a fast-paced work environment
• Proficient with MS Office
• Experience working for a government contractor
• Ideal candidate will have experience with all of the following assistive technologies: JAWS, ZoomText, Fusion, Dragon Naturally Speaking, and Kurzweil 3000
• JAWS certification desirable

Qualifications:
• Five years of experience in the information technology field to include systems engineering and systems administration and integration.
• Two years of experience in deploying, supporting, and maintaining assistive technology in the Enterprise environment, engineering, and integration.
• Proficient in English language
• Excellent written and oral communication skills
• US Citizenship required

Security & Certifications:
• Sensitivity Level: IT level I (background investigation)
• Computing Baseline certification (must have or be able to quickly obtain):
o CompTIA Security+ CE
• Computing Environment certifications:
o Windows 10 (must have or be able to quickly obtain ONE of the following):
 Microsoft 365 Certified: Modern Desktop Administrator Associate
 Certiport Information Technology Specialist – Device Configuration and Management
o Windows Azure (must have or be able to quickly obtain):
 Microsoft Certified: Azure Administrator Associate

Salary Range: $90000 - $130000

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