Specialist, Accessibility Services

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.


Internal applicants must have their application in by 11/13/2020 to be considered for this role.

This position is responsible to provide assistance and services to students with disabilities seeking accommodations under the ADA. Provides direct assistance to current students as well as consultation to WGU personnel, external agencies and prospective students.

Essential Functions and Responsibilities

Respond to inquiries about ADA services and eligibility, provide information to current and prospective students, university faculty and staff, and external agencies
Meet with students who are requesting services to gather information about their specific disabilities, needs, and accommodation requests
Assist individuals in understanding how ADA applies to their situation
Understand and clearly communicate WGU processes and policies
Verify eligibility for ADA services by an interactive process, including reviewing disability documentation from educational institutions, psychologists, psychiatrists, and other medical providers
Determine reasonable accommodations, generate and provide letters of accommodation to students
Research and resolve issues with approved accommodations
Maintain student ADA files, including medical documentation, accommodation letters and correspondence regarding ADA services
Maintain confidentiality regarding student health information
Provide timely responses to all student inquiries and accommodation requests
Provide ongoing consultation and assistance to faculty and staff who are working with students with disabilities
Provide counsel for students with disabilities to assist them in meeting educational goals and promote independence and self-advocacy
Assist in the research of assistive technologies and resources
Investigate and problem solve accessibility barriers utilizing appropriate resources and collaborating with other University departments
Required Education and Experiences

Bachelor’s degree
Minimum 3+ years in student affairs or disability services experience in a higher education setting
Required Skills

Exemplary communication and interpersonal skills to unify ADA efforts among staff and students
Ability to work with a wide variety of student issues and maintain student confidentiality
Moderate to expert skill level with Microsoft Office Suite
Ability to articulate university policies and requirements
Ability to manage and organize multiple priorities in a fast-paced, dynamic, online environment
Knowledge of training principles and techniques; ability to present training materials
Understand and abide by nondiscrimination and equal access laws including the Americans with Disabilities Act and Sections 503 and 504 of the Rehabilitation Act of 1973, and other federal and state laws and regulations pertaining to persons with disabilities
Preferred Qualifications

Master’s degree
Experience with online and/or competency based learners
Special Position Requirements

Up to 5% travel is required, as well as the ability to work nights and/or weekends as needed

As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.