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Bank Accessibility/ADA Business Process Consultant Lead (Remote Work Location Available)


Lutz, FL,US

Purpose of Job USAA is seeking a talented Bank Business Process Consultant Lead for any of the following locations: San Antonio, Remote, Phoenix, Plano, Tampa, Colorado Springs, Chesapeake.

Applies expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

Job Requirements
About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)

Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Identifies and implements strategic opportunities and solutions for key stakeholders.
Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy.
Coaches others and leads acquisition and application of expert knowledge of the business.
Leads planning & execution and directs and coordinates activities for highly complex projects.
Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions.
Manages risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs.
Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities.
Reviews, advises, and develops communication plans for customers and internal stakeholders.
Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

Minimum Requirements:
Bachelor's Degree. 4 additional years’ experience beyond the minimum required may be substituted in lieu of a degree.
8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics.
Expert knowledge of bank products and processes.
Experience leading programs/projects, business process owner/consultant or working in an agile environment.
Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Qualifications may warrant placement in a different job level*
When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Requirements:
2+ years’ experience with accessibility
2+ years’ experience in banking
Experience with 1st Line Risk identification
Experience managing strategic projects in a financial institution
Strong thought leadership with demonstrated ability to set strategy and translate into execution

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:
Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 1/17/21 by 11:59 pm CST time.

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800-$192,300 *(this does not include geographic differential it may be applied based on your work location)
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.
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