QA & Accessibility Specialist

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.

The QA Specialist is responsible for quality assurance audits and ensures that the website implementation standards are met. Keen attention to detail, master prioritization skills, versatility, and passion for delivering world-class solutions are cornerstones for this role. Candidates should bring a consultative approach and a "whatever it takes" attitude. In this role, you will document functional tests, perform testing assignments, investigate operational and accessibility problems, and perform the QA process.

What your impact will look like here:

Ensure consistency between the base wireframe, design, technical specifications, and website
Note and track any issues discovered during this process, and ensure a timely resolution
Document the process and testing scenarios
Identify consistent trends that decrease quality, find an appropriate resolution, and develop the strategy to mitigate future instances
Manage a backlog of QA tasks assigned to you with a focus on project priority
Ensure up-to-date communication with the Project Management and Development teams
Research current advancements in QA processes, and adapt our internal QA process
Build and analyze reporting on the QA phase (and other phases in development) to aid with consistent delivery timelines
Perform periodic checks on the projects' base code to minimize issues upon commencement of the development cycle
Assist the development team in resolving tickets in the development task queue by performing basic code edits in HTML or razor code

You will love this job if you have:

Knowledge of HTML 5, CSS 3, Mobile-First Responsive Design, and other HTML/CSS standards or techniques
Deadline and detail-oriented
Experience writing clear, concise, and comprehensive test plans and cases
Experience working with relational databases, especially creating test data
Experience with automated testing platforms
Deep understanding and experience in QA methodologies, tools, and practices
Working knowledge of one or more programming/scripting languages
Ability to understand complex systems and triage issues based on that knowledge
Must have client-facing experience
Excellent communication skills
Experience working with or for local government or govtech a plus

The Team

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!