Sr Accessibility Specialist
Join BAE Systems' Intelligence and Security Sector and be part of an agile team that enables our employees to support our customers and their missions. As a Sr. Accessibility Specialist, you will work closely with both on-site and remote users to provide front line user-facing support to personnel needing accessibility tool assistance.
Front line user support for Accessibility Tools and Projects (such as Unclassified Webcams)
Provide client support for all client service report requests to include maintenance and troubleshooting
Development of user support guidelines and documentation
Perform initial remediation and/or coordination for IT Accessibility issues.
Provide accessibility support to NGA's Internal Helpdesk
Be familiar with NGA's IT Architecture, Policies, Procedures, and processes and ensure IT Accessibility is integrated into the procurement, development maintenance and use of ICT
Collaborate with UDS personnel to ensure the establishment of a framework for IT Accessibility.
Create and maintain documentation for all troubleshooting procedures for all accessibility tools and software to aid in remediation
Open service request tickets using Service + and ensure that client support tickets concerning IT Accessibility and/or reasonable accommodations are resolved
Assist Reasonable Accommodations in navigating CIO-T service processes
Work with CIO-T personnel to ensure more efficient processes and resolution of reasonable accommodation and/or IT Accessibility requests
Provide guidance on IT Accessibility law, policy, and best practices as necessary.
The Sr Accessibility Specialist is instrumental in providing comprehensive assistance to personnel with disabilities and expertise in IT tools such as Majic and ZoomText.
Note: Must be able to obtain and maintain an active TS/SCI with CI Polygraph clearance.
Employee Benefits: At BAE Systems, we believe in supporting our employees in all aspects of their life including health, financial, and well-being. Employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance, health savings accounts, 401(k), disability coverage, life and accident insurance. We also have an employee assistance program and other perks that offer discounts on things like home, auto, and pet insurance, as well as a legal plan. Our leave programs include paid time off, holidays, as well as other types of leave including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
Required Education, Experience, & Skills
Bachelor's Degree and 5+ years of relevant experience or an equivalent combination of education and years of experience.
Must have Security+ certification or DoD 8570 Level II equivalent within 90 days of hire
UNIX, Windows, and/or Storage administration
Must be able to lift/move/carry equipment as necessary (max 40 pounds)
TS/SCI Clearance required and eligibility to obtain CI Poly
Preferred Education, Experience, & Skills
Experience with Remedy, Service + and other ticket tracking systems
Some experience with machine learning and captioning software
Some experience with knowledge or video relay systems
Experience with Accessibility tools including but not limited to JAWS, ZoomText, and Majic
DODI 8570 certification
Experience documenting and remediating IT issues and processes
Broad experience with NGA's IT Architecture (in particular user facing services architecture, processes, and organizational structure)
General knowledge of Accessibility tools and software
Strong Passion for Diversity, Equity, Inclusion, and Accessibility
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. At BAE Systems, we celebrate the array of skills, experiences, and perspectives our employees bring to the table. For us, differences are a source of strength. We’re laser-focused on high performance, and we work hard every day to nurture an inclusive culture where all employees can innovate and thrive. Here, you will not only build your career, but you will also enjoy work-life balance, uncover new experiences, and collaborate with passionate colleagues.