Technical Quality Specialist, WhatsApp Product Operations [Accessibility]

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
WhatsApp Product Operations team’s mission is to proactively advocate for a flawless WhatsApp experience. Those who join our teams are very passionate about maintaining a high product quality and ensuring a good user experience. We are searching for a Technical Quality Specialist to join our growing team. If you are constantly looking for solutions to problems, love tinkering with smartphones, and are passionate about finding ways to be more efficient and effective, this is the role for you! We are a team that thrives on identifying ways to get the job done, and leveraging individuals unique backgrounds and strengths to contribute to team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of WhatsApp users.
Flexibility to adapt to changing priorities and being excited to operate independently in a fast-paced and growing environment is a must. This is a full-time position.
Become a technical expert of accessibility features (VoiceOver, TalkBack, Narrator) in WhatsApp for all platforms and a source of information to the rest of the WhatsApp Team
Monitor and analyze user reviews on the respective app stores related to the accessibility topic
Deep dive to understand specific user pain points, gather supporting data, and influence Engineering and Product Teams on relevant feature changes to improve the overall user experience
Investigate, triage, and report accessibility related issues and requests within WhatsApp on all platforms
Partners closely with the Engineering Team as well as Product Team in planning and executing functional, regression, verification, and end to end release test plans
Coordinate QA testing and bug bashes with internal resources as well as external third-party vendor teams
Define quality metrics and implement measurement to determine test effectiveness, testing efficiency, and measure the overall quality of our QA efforts
Continuously improve the overall efficiency of the ProdOps QA testing and triaging process
Bachelor's degree and/or Master's Degree from the United States or equivalent university degree from another country
1+ years of experience as tier 2 or 3 support on smartphone platforms
1+ years of experience testing Accessibility features on smartphone platforms
Experience in technical support of Android, Windows and/or iOS mobile operating systems
Demonstrated experience in analyzing data and defining metrics to drive business decision
Demonstrated experience in multitasking and managing competing priorities
Demonstrated experience in balancing independent tasks/goals while contributing to team goals and collaborating with other team members
Demonstrated experience to work with remote teams across different time zones
No international relocation
2+ years of experience in Accessibility testing
CPACC, WAS, CPWA, JAWS, CSM certifications
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.