Senior Accessibility Specialist

JPMorgan Chase has undertaken an aggressive digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction, and profitability through the use of digital channels. The Digital Accessibility team is at the heart of driving transformation in the Digital space, leading the firm toward a competitive digital experience for ALL customers by first achieving standards and regulatory conformance and then adding innovative, accessible features & services.

We are seeking a knowledgeable and resourceful Accessibility subject matter expert. Our optimal candidate will not only be able to demonstrate their knowledge and sensitivity to the access needs of people with disabilities, but also their experience and strong command of digital accessibility standards and best practices. We are looking for someone who can guide and coach Product and Technology teams in creating accessible digital products in conformance with accessibility standards. If you can rise to this challenge, we need you!

Job Responsibilities

A successful candidate will be passionate about accessibility in the digital space, with a broad knowledge of accessibility barriers and the tools and techniques for overcoming them. Expert knowledge of current accessibility laws and standards is a must. Responsibilities will include, but not be limited to:

Identifying and suggesting potential solutions for accessibility barriers based on WCAG 2.1 standards and PDF/UA as well as compliance with the ADA, Section 508, the Twenty-First Century Communications and Video Accessibility Act, and other accessibility related laws. Recommending solutions to maintain compliance while creating accessible digital products for an excellent customer experience.
Applying accessibility knowledge to a wide range of the firm's digital properties, including mobile applications, and digital documents.
Coaching colleagues and clients in one on one, small group, or large forum environments
Using data on accessibility issues within products to identify, report on and push improvements to the product features.


Required qualifications, capabilities, and skills

5+ years of experience in driving accessibility in digital, customer facing programs or functions.
Experience with a broad range of technologies: PDF accessibility and other digital document standards, web accessibility on various platforms including Windows and MacOS, mobile accessibility on various platforms including Android and IOS, video and other digital media, hands on experience with Assistive Technology (screen readers, magnifiers, alternative input, etc.), advanced knowledge of core web technologies: HTML, CSS, JavaScript, PDF, familiarity with modern web application development practices and popular JavaScript frameworks, familiarity with Web accessibility standards (WCAG, WAI-ARIA), deep knowledge of cross-platform and browser compatibility issues, familiarity of next-version web technologies: HTML5, CSS4, and ES6.
Demonstrated ability to manage multiple, strategic partner relationships at the Executive Level as well as supervisor level. Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader.
Able to successfully multi-task across tactical and strategic initiatives.
High degree of initiative and autonomy coupled with an ability to function successfully as part of a team (in person and virtual).
Honed consulting, influence, and negotiation skills to achieve desired outcomes that inspire action and trust from stakeholders.
Written and verbal communication skills - able to present status, facts, thoughts, and ideas in a clear, concise, convincing, and organized manner.


Preferred qualifications, capabilities and skills

Bachelor's degree in Business Administration, or related field of study, or equivalent relevant experience.
Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines.
Experience with usability and accessibility research.
Ability to leverage industry knowledge to discern future trends.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.