IT Manager - Accessibility
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
As an IT Manager of Accessibility you contribute to a growing line of business by supporting team members to establish and meet client, organizational, and team goals. Partner closely with our Diversification and Sales pipeline to create a collaborative environment to deliver accessibility services quickly and iteratively.
•Optimize talent pool including hiring, resource planning, managing team workload, and budget management
•Focus on team performance. Coach, motivate, and professionally develop staff by designing, implementing, scheduling and tracking individualized training programs.
•Build partnerships and work collaboratively with others to meet shared objectives
•Aware of industry trends and drives innovation within the domain
•Effectively builds relationship networks within and outside of Nelnet
•Represent and maximize opportunities for business and relationship development with clients
•Ability to communicate and represent Nelnet on calls and in meetings with clients.
•Responsible for the formulation and implementation of goals and plans as related to accessibility.
•Interfaces and consults with other managers within the organization to coordinate activities.
•Participates in project review, development, and implementation process.
•Review new and updated processes and produces as required.
•Provide management reporting.
•Ensure adherence to Service Level Agreements.
•Establish and maintain client or vendor relationships as needed.
•Deliver product-based technical sales demonstrations.
•Coordinate RFP responses in conjunction with the development and sales teams.
Bachelor’s Degree or commensurate experience.
3 to 8 years experience in software development industry.
3 to 8 years experience as a technical or development leader with a demonstrated ability of successful team leadership.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
Strong team-oriented interpersonal skills.
Excellent verbal and written communication skills.
Demonstrated competency partnering with external clients, negotiating services and contracts.
Strong analytical and organizational skills.
Demonstrated competency in resolving diverse and complex business problems.
Strong managerial and leadership skills.
Demonstrated aptitude in human resources.
Ability to plan for an ambiguous future state.
Knowledge of disability law and standards, as it applies to digital accessibility.
WCAG 2.0/2.1 and Section 504/508
Universal and inclusive design principles.
Experience with digital accessibility.
Web and mobile assessment and remediation
Experience with screen readers and other assistive technology
Document assessment and remediation
Ability to consult, mentor, and train in the field of accessibility.
US Citizen with ability to obtain 6C Federal security clearance.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or email@example.com.