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Senior Accessibility Support Specialist

Pearson

Santa Fe, NM,US

Job Title Accessibility Support Associate Team Higher Education

This is a one-of-a-kind opportunity for a high energy and experienced accessibility SME to help drive our exciting new accessibility support initiative within Pearson: the largest publisher in the world. We need a doer, a game changer, a creative problem solver who can get things done.

Role Description

The ideal candidate will have extensive expertise in accessibility standards and best practices and demonstrate a high aptitude for communicating with both internal stakeholders and customers. This role is responsible for supporting the Director of Product Accessibility with internal and external communications around accessibility initiatives, promoting adherence to quality standards, and supporting the creation of the best educational products in the market.

Supporting the Director of Product Accessibility in working with customers to define and deliver scalable solutions around accessibility and ensure implementation of solutions that work going forward—i.e., avoid one-offs when possible. Under guidance from leadership, assist with developing input from internal and external stakeholders into action plans for products in alignment with the overall Accessibility goals. Support manager with maintaining close communication with customers and internal stakeholders to ensure delivery of project plans according to specified objectives.

Support the Director of Product Accessibility to provide direct and consistent communications among product, technology, sales, and customer support teams with the overarching goal of ensuring that Pearson’s accessibility strategy is understood and implemented across Pearson.

Qualifications

Experience with triaging incoming customer support issues through to resolution

Knowledge of product testing with and ability to demonstrate using Assistive Technology including JAWS, NVDA and VoiceOver

Familiarity with Windows, Mac OS X, iOS and Android platforms

Proven ability to quickly pick up (and learn to navigate/ demonstrate) educational courseware using assistive technology

WCAG 2.1 subject matter expertise

Example Responsibilities:

Audit Platforms and Courseware from an Accessibility/Usability perspective, for adherence to WCAG standards as well as usability. JAWS/Voiceover/NVDA expertise required.

Investigate specific customer complaints issues about accessibility via course setup and manual/automated testing.

Document "Best Practices for Accessibility" based on internal information.

Research and write KB articles as necessary.

Organize accessibility documentation and best practices for distribution to Sales, Marketing and other internal stakeholders.

Document current state of accessibility

Skills, Knowledge and Abilities

Extensive knowledge of accessibility standards and/or principles

Bachelor's Degree or equivalent

Proficient with Microsoft Office and/or Google Suite tools

Excellent verbal, written and presentation skills

Proven success in demonstrating product accessibility to diverse audiences

Demonstrated ability to identify alternatives and make contingency plans

Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities

Flexibility to thrive in a fast paced, dynamic environment

Ability to handle multiple projects and assignments

Self-directed worker

Ability to demonstrate critical and design thinking

The anticipated starting salary range individuals expressing interest in this position is $80,000 - $90,000. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:

http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law

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