Digital Quality Assurance Specialist
Marriott’s Digital Quality Assurance (QA) team is tasked with maintaining high software quality and User experience for our digital channels. The Quality of our digital products is critical for providing our Loyalty members and guests with the latest functionality and information about our brands, hotels, and programs while they use the platforms to manage their Bonvoy accounts and reservations.
Marriott is dedicated to providing an equivalent digital experience for our guests, regardless of physical or cognitive ability. To uphold our commitment, this role works with UX, Standards, Product Squads, and QA Teams to ensure that the guest experience is of the highest quality & delivers a truly inclusive WEB & Native App experience for our guests. Educates & provides guidance to ensure that all persons participating in the creation of digital content adhere to the Website Content Accessibility Guidelines (WCAG 2.1 to level AA) in the design, testing and development of our global digital experiences. Conducts accessibility testing for assigned projects, provides accessibility guidance on upcoming features, & assists in the UAT effort for large company initiatives.
This position works with Corporate Digital eCommerce teams & Squads to help them achieve their Product vision providing Functional, Content, Accessibility, & device testing for assigned product area in support of Marriott and Digital initiatives. Assist in QA process for the development and content changes going out on our Marriott Digital Channels.
Education and Experience
High school diploma or GED
2+ years’ experience working in QA for IT applications for eCommerce Websites.
Good working knowledge of Atlassian tools (Jira, Confluence & Zephyr)
Working knowledge of Microsoft Office Suite
Experience working in an agile environment.
Great written and verbal skills
Experience with Software Development Life Cycle (SDLC) practices, Agile, and Safe Agile Methodology
Associate degree in Computer Science, Software Engineering, Data Science, or similar
Great Written and Verbal Communication Skills
Experience working in a fast-paced environment.
Exposure to automation
Experience with standardized testing methodologies and practices
Experience writing Behavior-driven development (BDD) scripts
Experience in using accessibility tools such as WAVE, Axe, JAWS, NVDA, device integrated screen readers (Voiceover, TalkBack), Dragon Naturally Speaking, ZoomText, Zephyr, Charles Proxy, and other QA related tools.
Strong knowledge of WCAG 2.1 accessibility guidelines and/or user research & applying the knowledge to a wide range of a company's digital websites (desktop & mobile), mobile applications, products, and digital documents
High attention to detail
Certification in software testing desired (example: CTFL, etc.)
Certification in accessibility evaluation desired (example: CPACC, IAAP, etc. )
CORE WORK ACTIVITIES
Managing Work, Projects, and Policies
Ownership of Accessibility Testing and Subject Matter references for Digital Channels
Conduct functional, visual, accessibility, and browser/device testing
Adhere to established quality standards and processes.
Ownership of assigned testing efforts for Marriott Digital Channels.
Create test plans and scripts to satisfy story requirements, negative scenarios and regression testing needs against web, mobile web, and native apps ensuring all functionality works on supported platforms, systems, and devices in expected Marriott locales
Test against stories based on the established priority ensuring product requirements are met in the delivered software version always with the end user in mind and follow the protocol for updating the tickets to the proper state when the work is performed.
Timely communication of testing status
Defect creation and managing them through the defect lifecycle adhering to protocols for updating tickets; partner with software and content developers on fixes
Provide timely execution of non-disclosure agreements (NDAs) for sensitive assignments and ensure adherence to confidentiality expectations
Perform knowledge transfers (KT) to Digital QA, and other groups as needed, on key changes
Proactively communicate/escalate risks to schedule/capacity/production
Support weekly Digital Channel product deployments and releases into production
Submit testing process improvement recommendations for any identified gap for consideration by QA leadership
Prepare test cases using exceptional written communication skills, problem-solving, and decision making
Assemble facts and accurately determine what action needs to be initiated to achieve resolution of customer inquiries.
Provide guidance to internal squads and vendor resources within QA to ensure they understand and follow the digital standards and QA processes.
Assist in QA process for the software and content development changes going out on Marriott Digital Channels.
Follow established escalation procedures when unable to access the latest software build or assigned tasks.
Provide & maintain a digital accessibility defect analysis report showing all accessibility tickets logged and current states of tickets
Ability to communicate to a wide range of stakeholders including executives, managers, designers, developers, & QA
Flexible and able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines
Accurately record time to complete tasks using Marriott's production/accounting system.
Perform other reasonable duties as assigned by manager.
Attend and participate in all relevant meetings.
Present status, facts, thoughts, and ideas in a clear, concise, convincing, and organized manner verbally & written
Manage time effectively and conducts activities in an organized manner.