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Solution Architect Sr (Accessibility Architect)

PNC Bank

Pittsburgh, PA,US

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Solution Architect Sr (Accessibility Architect) within PNC's Technology and Innovation organization, you will be based in Pittsburgh PA or Cleveland OH.

Ideally, we are seeking someone with the following experience:

Be a champion and advocate of Accessibility, driving solutions, resolving issues and leading culture change.
Delivers accessibility products/services that empower our business to scale and adapt through partnerships in order to tackle problems pertaining to accessibility
Build and maintain working relationships with all PNC constituents, leading towards a defined goal of a fully accessible web presence and other accessible technology initiatives.
Contributes to Accessibility planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise accessibly needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.
Continually develop understanding of accessible technologies, related laws, and common practices through the development of a diverse professional network and engagement in development opportunities to stay abreast of major trends in the field.
Contributes to stable and secure accessibility environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers and executive management to ensure availability of accessibility technologies and support.
Drive investigations, execute assessments, make recommendations, and implement improvements around accessibility
Directs, motivates, develops and oversees the performance of the accessibility team and key staff.
Oversee tool development and process for evaluating technology assets, platforms, and services for their ability to comply with accessibility standards.
Organize and prioritize accessibility requirements and communicate with vendors, content owners, application owners, and stakeholders to implement improvements based on impact vs. resources required.

Hardware Infrastructure – Knowledge of and the ability to design, implement and integrate accessibility technology for its use in business environments.
Information Security Technologies – Knowledge of technologies and technology-based solutions dealing with information security issues.
IT Architecture – Knowledge of and ability to design and improve organizational IT structures and blueprints in order to better support business operations and efficiently achieve organizational objectives.
IT Environment – Knowledge of an organization’s IT purposes, activities and standards; ability to create an effective accessibility environment for business operations. Demonstrated experience assisting individuals in the application of accessibility standards and principles. Hands-on experience supporting industry leading assistive technologies such as JAWS, Window-Eyes, ZoomText, and Dragon Naturally Speaking.
IT Industry: Trends & Directions – Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Accessibility related Information Technology (IT).
IT Service Management (ITSM) – Knowledge of and the ability to utilize a variety of management skill sets and technical tools to implement and ensure quality and high accessibility standards in IT services for employees and customers.
IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
IT Systems Management – Knowledge of and ability to utilize a variety of technical tools and techniques to guarantee service availability and ensure IT system performance.
System and Technology Integration – Advanced knowledge of accessibility related user interface best practices; for web sites, mobile device applications, software applications, and collaboration solutions in order to identify accessibility issues in existing products, and help identify potential barriers and violations.
Compliance – Knowledge of ADA and WCAG, in relation to digital workplace technology, including but not limited to hardware, software, and workspace design.

Job Description

Develops solution architecture and resolves complex issues in a variety of projects through the implementation of requirements analysis, expertise support and project supervision.
Designs solution architecture in large or complex programs, including system and application designs, software and technical architecture, in accordance with strategies and objectives.
Provides expertise for the solution architecture team and other IT staff on a variety of issues in software designs, system architecture and solution-oriented technologies.
Communicates with clients and analyses business requirements and processes; makes recommendations, and leads in shaping future plans in solution architecture.
Oversees solution architecture project outcomes, including hardware and software design; ensures that each project phase meets overall requirements.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.


Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Effectiveness Measurement – Ability to measure the quality and quantity of work effort for the purpose of improvement.

Industry Knowledge – Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.

IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Planning: Tactical, Strategic – Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Platform Architecture – Knowledge of technologies and methods to design processing mechanisms and roadmaps to execute business application systems; ability to design these roadmaps and deploy supportive interfaces for end-users to access related systems, in accordance with standards and processes.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Software Product Design/Architecture – Knowledge of and experience with activities, tools and techniques for converting market requirements into the software product design.

The Open Group Architecture Framework (TOGAF) – Knowledge of and ability to use this universal framework released by 'The Open Group' to effectively plan, develop and govern enterprise architecture.

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.


Bachelors (Required)

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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