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Senior Manager Accessibility


Freehold, New Jersey,US

When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you'll be doing...

We are pleased to announce that we are hiring a Sr Mgr – Accessibility to be responsible for implementing Accessibility testing best practices for Automation & Manual testing efforts, as well as lead a Team of Accessibility Champions that focus on ensuring WCAG 2.1 AA guidelines are met and exceeded.

This role will help to redesign our future and the way we address accessibility within the Verizon. Your focus will be driving accessibility with highly visible work that will directly impact the future of Verizon on behalf of our customers and employees with disabilities. As a transformational leader you will be responsible for enabling our consistent and repeatable Accessibility testing practices as they relate to our playbook of processes for transformational outcomes. With a strong approach and the ability to persuade, you will be seen as a thought leader by those you interact with.

Additionally you will transform voice-of-the-communities data into insights and make recommendations to improve and transform our accessibility practices that bring us "Beyond Compliance". With a blend of business process management, change management, and strategy and operational experience, you will be a leader with a seat at the table who will influence and drive change for our business practices and people with disabilities.


Managing a team of 3-6 team members who each drive their own portfolio of work. Responsible for on-boarding, coaching, support and evaluation of team members. Leading cultural change by modeling transparency, integrity, experimentation, empowerment and focusing on driving value for our clients.

Assuming a Leadership role in identifying, prioritizing, developing, modifying, and advocating for people with disabilities by implementing appropriate procedures, reporting, and practices consistent with state and federal laws by liaising with appropriate legal and compliance partners.

Evaluating opportunities for improvement using qualitative and quantitative techniques to drive process improvement with thorough analysis and understanding of key drivers, assumptions, and scenarios. Keep the team, compliance leads, and legal partners informed of current accessibility trends and best practices that assist with evolving our Accessibility Testing Practices.

Preparing and delivering presentations, training programs, written materials, and professional development activities related to accessibility topics with the intention of reducing systemic barriers, and promoting disability awareness, inclusive practices, and guidance for making documents, presentations, pdfs, and products and services accessible.

Collaborating with cross-functional leaders as a key stakeholder in the evaluation of accessibility impacts on Verizon initiatives, evaluate assignment needs, and partner with GTS on Defect Lifecycle Remediation.

Collaborating with the Corporate Social Responsibility, Diversity, Equity, and Inclusion teams to align strategic initiatives with our Accessibility testing practices.

Providing internal consulting to partner groups as needed.

Training users on the use of accessibility automation and manual testing.

Coaching team members on how to define and execute automated scans and complete manual assessments on web pages to identify and log accessibility issues, and suggest and prioritize fixes. Oversee all VPATs (Voluntary Product Accessibility Template) responses.

Optimizing, automating, and governing the use of accessibility tools.

Ensuring the fluid management of integration efforts, working in a matrix environment with high levels of ambiguity. Create and foster strong relationships with both business and technical partners.

What we are looking for:

Experienced Accessibility Champion who is dedicated and passionate about Accessibility and Assistive Technology. An individual who understands compliance requirements, yet strives to go “beyond compliance” and work towards the best experiences possible for everyone!

You'll need to have:

Bachelor's degree or four or more years of work experience

Six or more years of relevant work experience.

Relevant accessibility work experience.

Technical Writing hands-on experience. (User Guides, Manuals, Templates).

JAWS, NVDA, Keyboard Only hands-on experience.

Accessibility Automation and Manual Testing hands-on experience.

Web Accessibility (WCAG) and Physical Accessibility (ADA) experience.

Experience creating and presenting presentations to all levels of an organization.

Ability to create Mock-ups and provide Accessible Design Annotation experience.

Even better if you have one or more of the following:

Accessibility certification.

Significant experience in developing, implementing and tracking new processes and methods.

Experience influencing key stakeholders through using expertise and data.

Experience in Software Development/Engineering practices, including Agile (and writing user stories), DevOps and Cloud tools and methodologies.

Intermediate- advanced skill level using project management tools, office productivity, and data analytics tools. Advanced Proficiency in Google Suite and/or MS PowerPoint and Excel.

Significant experience in developing, implementing and tracking new processes and methods.

Strong consulting skills, including negotiation and conflict resolution.

Experience influencing key stakeholders through using expertise and data.

Strong consulting skills, including negotiation and conflict resolution.

Excellent verbal and written communication skills.

Strong business acumen.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
Scheduled Weekly Hours
Equal Employment Opportunity
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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