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Manager, Accessibility/508 Compliance

National Quality Forum (NQF)

Washington, DC,US


The Manager, Accessibility/508 job requires in-depth knowledge of and appreciation for the needs of individuals with disabilities, and a clear understanding of the laws, standards and policies that govern accessibility of print and IT in the Federal government.

The Manager Accessibility (508) Compliance must be a champion for accessible technology and promote access to training, tools, and resources that enable NQF to deliver products that support the needs of all users. The Manager should have experience in Section 508 and W3C WCAG Accessibility assessments, remediation, and testing for immediate contract positions. As the lead remediation specialist, the Senior Manager must be able to demonstrate knowledge of Section 508 and WCAG 2.1 best practices for electronic documents (e.g., PDF, Word, Excel, PowerPoint) to both accurately identify accessibility issues, identify potential accessibility barriers and violations, and to remediate documents against current compliance standards.

Lead the organization on interpretation and understanding of Section 508 of the Workforce Rehabilitation Act of 1973 and related laws, regulations, policies, and standards and how they apply to NQF’s products and services.
Lead efforts to write and establish Section 508 compliance policies and processes for the organization and how to incorporate Section 508 into the workflow and development of projects.
Communicate compliance requirements in design, development, and maintenance life cycles of products and systems and collaborate with teams to address and problem solve.
Attend meetings with project managers, developers, and designers for current or new application development to ensure Section 508 considerations are a part of the development process.
Perform audit to assess Section 508 compliance of current Section 508 status for all web, print and application projects, create metrics to advise NQF senior leadership of lawsuit risk assessment and develop action plan to address issues.
Collaborate with other Accessibility stakeholders (project teams, legal, human resources, IT, communications) on goal setting, reporting, and accessibility concerns and complaints submitted to NQF.
Lead Section 508 compliance instruction for NQF personnel, educate staff on the importance of accessibility and accessibility best practices, and instruct web developers, document creators and software contractors how to meet Section 508 requirements.
Ensure 508 team have access to accessibility training and tools and encourage professional development in accessibility training.
Manage Section 508 remediation team of two, workflow, and resources; recommend new workflows as necessary to improve quality and efficient solutions; create processes for remediation teams to follow and establish tracking procedures to document remediation efforts; review and approve timesheets.


Bachelor’s degree with 7 years of relevant work experience OR Master’s degree with 3 years of work experience
3 years of experience managing people, projects and budgets
IAAP CPACC Certification is a plus


3 years of experience overseeing an accessibility compliance function in a federal government setting, including developing policies, procedures, and workflows to comply with Section 508 of the Workforce Rehabilitation Act of 1973, the 21st Century Communications and Video Accessibility Act (CVAA), and Web Content Accessibility Guidelines (WCAG).
5 years of hands on experience assessing and remediating electronic documents (PDF, Word, Excel, and PowerPoint) using accessibility testing tools (WAVE, Axe, Chrome DevTools), assistive technologies, (JAWs, NVDA, VoiceOver, TalkBack, ZoomText, Dragon Naturally Speaking, switch devices, etc.), and NetCentric’s CommonLook suite.
Working knowledge of HTML semantics/tagging, Accessible Rich Internet Applications (ARIA), hyperlink integrity, and remediation of Section 508 accessibility issues.


Proficiency in project, product or operational process support and coordination, with increased depth of technical knowledge in area of work
Proficiency with developing portions of written deliverables/materials
Ability to operate with increasing independence and complete tasks efficiently.
Ability to recommend solutions and process improvements.
Agility and mastery of adapting to and supporting changing needs of an organization, conditions and work responsibilities.
Ability to work effectively with teams and with a collaborate work style.
Superlative written and verbal communication skills, strong management skills, and critical thinking and problem-solving abilities are important.
Demonstrated proficiency in preparing accurate, high quality written and visual presentations.

NQF embraces a culture of excellence through multi-stakeholder collaboration. We encourage and empower each employee to prioritize learning and growing by providing them the resources to deliver excellence. At NQF, you will find a fast-paced, challenging, inspiring and rewarding career. Maximize your talent and join a team committed to setting high standards for better healthcare efficacy and delivery.

NQF is an Equal Opportunity/Affirmative Action Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands

While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions.

In the primary environment the noise level is quiet to moderate with ambient room temperatures, lighting and traditional office equipment

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