Salesforce QA Analyst - Solution Specialist

Are you an experienced, passionate pioneer in technology? A system's professional who wants to work in a collaborative environment. As an experienced Functional Tester you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below ...

Work you'll do/Responsibilities

Support for client methodology, process, and related procedures.
Creation and maintenance of a Test Plan document and capturing this information in an approved tool such as Rational Team Concert.
Creation and maintenance of Test Cases for each user story or defect or issue or incident in an approved tool such as Rational Team Concert. Each test case is trackable and traceable in the context of a user story/defect/issue/incident.
Capturing test results corresponding to each test case mentioned above.
Regression Testing
Provide test reports for established periodic project tracking meetings and on adhoc basis.
Support Quality Assurance process and procedures to build a high-quality application.
Test application compliance with client security requirements and identify gaps.
Deliver Enterprise Lifecycle documentation as needed per the project schedule.
Train client staff in test scripts, continuous integration or other work areas that contractor has performed, as needed.


The Team

Digital Customer

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally enabled sales, channel, and customer service capabilities
Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption
DigitalMix | an integrated set of platforms to enable business re-platforming


Description

We are currently seeking an experienced Salesforce Quality Assurance Analyst to join our dynamic team. As a Salesforce QA Analyst, you will be responsible for ensuring the quality and reliability of our Salesforce applications by conducting comprehensive testing and debugging procedures. The ideal candidate will have a strong understanding of Salesforce administration and core technical skills in areas such as data management, customizations, integrations, and security.

Responsibilities:

Develop and execute comprehensive test plans, test cases, and test scripts for Salesforce applications
Conduct functional, integration, and regression testing on Salesforce applications to ensure they meet established quality standards
Identify, document, and track defects to resolution
Collaborate with cross-functional teams to identify and address defects
Participate in design and code reviews to ensure application functionality, performance, and usability


Qualifications

Required

3+ years' experience in Test Process Management, Test Design, & Test Planning
3+ years' experience in Test Execution, functional testing, API Testing, UI Testing, SoapUI
Bachelor's degree from an accredited university or college or equivalent working experience
Expertise in one or more leading functional testing tools such as UFT, ALM, and IBM Rational
2+ years of experience in Salesforce Quality Assurance testing
2+ years of experience as a Salesforce Administrator
Strong knowledge of Salesforce applications, including Sales Cloud, Service Cloud
Experience with automated testing tools such as Selenium, SoapUI, or JMeter
Understanding of software development life cycle (SDLC) and Agile methodologies
Excellent analytical, problem-solving, and communication skills
Ability to work independently as well as part of a team
Salesforce Administrator Certification preferred.
Proven knowledge of the SDLC methodology, process and related procedures
Must live or relocate to a commutable distance from the Lake Mary, FL; Gilbert, AZ or Mechanicsburg, PA
Ability to travel 10% on average, based on the work you do and the clients and industries/sectors you serve
Must be in your designated office location 10%-30% of each work week
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.


Preferred

Experience with web and mobile app Accessibility testing against industry standards such as WCAG 2.1 and Section 508 of the ADA
IBM Rational Products
Browerstack
Strong problem solving and troubleshooting skills with experience exercising mature judgment
Proven experience effectively prioritizing workload to meet deadlines and work objectives