Accessibility Support Analyst, gTech User and Products

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; San Francisco, CA, USA.

Minimum qualifications:

Bachelor's degree or equivalent practical experience in a program or product management role.
2 years of experience in accessibility testing or a recognized accessibility certification (e.g., IAAP, etc.).
Experience with assistive technology software and hardware and different technology needs of multiple groups of users with disabilities.


Preferred qualifications:

2 years of experience in program/product management in the Accessibility space.
Experience with influencing key A11Y fixes at scale.
Experience with accessibility standards such as WCAG, ARIA and Section 508.
Ability to build strong relationships, work effectively cross-functionally, and manage multiple projects simultaneously.
Ability to create compelling presentations/trainings to highlight key accessibility issues at a product level.

About the job

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent the voice of Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

The gTech Users and Products (gUP) Accessibility Support team's mission is to support users with disabilities by elevating their voices and enabling teams across Google to build the most accessible products. gUP represents Google's users and partners, shares user insights inside Google, and provides services to Product teams. As an Accessibility Support Analyst, you will test, analyze, prioritize, create awareness, and recommend fixes for user-reported accessibility issues in Google products, in close partnership with other teams. You will liaise between other Google Product Support Managers to drive Accessibility Support for their products and help transfer knowledge across all teams.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.
Responsibilities

Contribute to improved accessibility of Google products by representing users with disabilities in product groups and beyond. Determine accessibility issues, severity, and prioritization.
Efficiently evaluate products across a wide range of platforms including desktop, mobile, and emerging platforms.
Create reports and surface issues to product teams by working with Product Support Managers, cross-functional Accessibility Analysts, and other partners.
Train other Googlers to represent how native users use these tools and products by running workshops ranging on topics from empathy to assistive technology reviews.
Make recommendations on how to resolve issues like contrast, label names, intuitive swipe/tab order, etc.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.