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Online Course Content Accessibility Specialist

Boise State University

Boise, ID,US

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/boise-and-beyond/. Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.

Job Summary/Basic Function:
The Online Course Content Accessibility Specialist reviews content for new online courses to ensure it abides by university accessibility policies and Section 508/WCAG standards, as well as copyright compliance. This position also provides faculty with consultations and assistance to meet applicable university policies and federal guidelines related to online course content.



Level Scope:
Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.



Essential Functions:
Content Vetting
Provide reviews of existing online courses for accessibility and copyright compliance, as well as other university policies and standards. Consult with faculty, IDCs, programs and academic departments on the results of the review.
Vet content used in online courses for compliance with accessibility and copyright policies of the university:
o Provide accessibility and copyright feedback to the Development and Support Team, Instructional Design Consultants and Faculty Developers on media used in online courses.
o Review, document and manage copyright and accessibility compliance of all media content used in online courses.
o Provide training to eCampus Center staff on copyright and accessibility topics.
Work with the Albertsons Library to identify and obtain copyright permissions and access links to university-licensed content/media for use in online master courses.
Conduct initial accessibility/usability testing of third party content and tools, and partner with external vendors to implement instructionally sound and accessible media, content and tools.
Collaborate with OIT and others across campus to coordinate vetting and exceptions processes. Work with EAC to develop and document options for accommodation or mitigation of content not fully accessible.
Conduct accessibility and usability testing of eCampus Center-produced content using a variety of assistive technologies. Document the results of the testing.
Monitor, track and manage the captioning process for the eCampus Center. Coordinate with others across campus to ensure we are following accepted best practices for captioning.
In collaboration with the Development and Support Team, document and continuously improve vetting workflows.

Content Accessibility Mitigation
Manage 3rd party captioning vendors, caption and transcript files, and video assets needing captions or transcripts.
Work with the Development and Support Team, Instructional Design Consultants and Faculty to make media used in online courses as accessible as possible.
Work with OER Coordinator to create or modify OER content for accessibility.
Provide training and best practices to the Development and Support team, Instructional Design team, and to faculty who are developing online courses.
In collaboration with the Development and Support Team, document and continuously improve content management workflows.

Consultation and Customer Service
Provide faculty consultations describing any copyright and accessibility issues with their course content, while providing alternative solutions or mitigation strategies to make the content meet policies and guidelines.
Build and maintain trusted relationships with faculty, academic departments as a consultant in copyright and accessibility issues as they relate to online program master courses.
Communicate with a wide variety of stakeholders in a collegial, professional, confident manner with tactfulness, patience and diplomacy.


Knowledge, Skills, Abilities:
Excellent customer service, consultation, training and presentation skills.
Excellent written and oral communication skills.
Excellent attention to detail.
Ability to communicate effectively to a diverse group and with individuals.
Ability to quickly learn and transfer skills in software and LMS systems, as well as be able to train others.
Ability to apply effective problem-solving and decision-making skills.
Ability to prioritize tasks and manage time effectively for both short-term projects and daily responsibilities.
Ability to maintain confidentiality of student records.
Ability to work independently and to apply interpersonal and collaborative skills to work effectively as part of a team.
Ability to maintain adaptability and flexibility in a collaborative work environment.


Minimum Qualifications:
Bachelor's degree or equivalent plus 3 years in similar type work or 1 year of experience in same type work

Preferred Qualifications:

Bachelor’s degree from an accredited institution in a closely related field or equivalent combination of education and/or experience related to the area of assignment.

Salary and Benefits:
Salary range $48,069 - $53,000/yr. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://hrs.boisestate.edu/benefits/.



Required Application Materials:
Please upload a cover letter and resume that indicate your interest and qualifications for this position.


Advertised: June 11, 2020
Applications close: June 25, 2020

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