Program Specialist II

The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, eight state agencies, and the RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond.

The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan with 8.25% employer contribution through Teachers Retirement System of Texas (TRS); tuition assistance; and wellness programs to promote work/life balance.

Salary:
$3,657.34 - $4,583.33 per month commensurate with experience.

Job Description Summary:
The Program Specialist II, under supervision of the Digital Accessibility Officer, researches, evaluates and supports the implementation of digital accessibility information resources for the purposes of supporting accessible resources across various members of the A&M system. The individual provides technical assistance and develops digital training materials for multiple shared services within the Office of IT. Responsibilities include a combined strategy of support for the Digital Accessibility Officer (50%) and the Director for Education and Training (50%) within the department.

Responsibilities:
Serve as the lead manager of the Digital Accessibility and Workday Help website by:

-Managing accessibility concerns.

-Updating content as needed.

-Leading projects to enhance the site.

-Remaining knowledgeable of the site, its components and any enhancements in progress.

-Provide Tier 2 support for website related issues.

-Provide leadership for IT Training and Development team and Digitial Accessibility on all topics related to accessibility including training others, reviewing materials, and providing resources for those creating accessible materials.

-Support the department with new training material development and updates due to new technologies or enhancements to existing applications.

-Serve as the lead manager of text reviews and quality control for accessible text across the Workday application.

- Use Team Dynamix to manage projects.

-Plans, liaison to all functional areas where Digital Accessibility Information Resources (DAIR) is developed and procured.

-Recommend and advises on DAIR criteria for integration into development and testing processes, procedures, resource requirements, and schedules.

-Perform digital accessibility audits, reporting on findings and developing solutions that align with policies, standards and dynamic coding.

-Identify and document accessibility issues, and remediation recommendations

-Compiles digital accessibility information statistics on websites, requisitions and distance education courses

-Focus on providing awareness, training and technical assistance related to accessible content.

-Maintain, track digital accessibility information records and databases

-Organize large-scale audit and remediation projects for continual digital accessibility improvements

-Build and maintain working relationships with all system member constituents, leading towards a defined goal of a fully accessible public web presence and other accessible technology initiatives.

-Training and Support of Accessible Technology: Act as the primary digital accessibility trainer for the campus community to reference in support of universal design.

- Create knowledge base materials dedicated towards operational efficiency.

-Share best practices with team members to enhance the quality and efficiency of customer support.

-Evaluate Products and Services for Digitial Accessibility: Develop tools and processes for evaluating technology assets, platforms, and services for their ability to comply with digital accessibility standards.

-Other duties as assigned.

Education and Experience:

- Bachelor's degree or equivalent combination of education and experience.

- Two years of related experience.

Knowledge, Skills and Abilities:

-Knowledge of word processing, spreadsheet and power point.

-Strong analytical skills and highly detail orientated.

- Ability to effectively prioritize and escalate customer issues as requested.

- Ability to multi-task and perform effectively under pressure.

- Ability to work remotely and effectively operate under remote supervision as needed.

-Ability to create effective how-to documents for end user support.

-Ability to train others on processes.

-Advanced organizational skills.

-Strong communication skills both verbal and written.

-Ability to multi-task and work cooperatively with others.

Other Requirements:
Only complete applications will be considered for employment at The Texas A&M System Offices. Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.