Global Accessibility Support Lead

Full Job Description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience with assistive technologies and experience of testing with multiple assistive technologies (e.g. braille displays, screen readers, magnification software, switch control devices, etc.).
2 years of program management/product management experience in the accessibility space.


Preferred qualifications:

5 years of experience working across customer-facing roles.
Experience with assistive technologies.
Ability to build excellent relationships and work effectively cross-functionally and manage multiple projects simultaneously.

About the job

In this role, you will work with teams throughout the globe who are building features and services for all users, you will be an advocate for users with disabilities, and ensure that accessibility is a priority and continues to improve.

At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. With an inclusive mindset, we deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.
Responsibilities

Help define product/support vision and roadmap for accessibility and develop accessibility training and certification program for frontline IT support.
Serve as industry and assistive technologies subject matter expert in IT Support.
File bugs/reports on accessibility-related issues and follow up with product teams to ensure solutions are prioritized and in progress.
Recommend and develop process changes to improve service optimization and improvement, including service quality and availability.
Coordinate new services, projects, and system implementations as needed as well as deep-diving and analyzing accessibility technology and tool gaps.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.