Manager, Digital Solutions Consulting - Accessibility Training & Awareness

We're seeking a strategic and passionate Manager Digital Solutions Consultant, Accessibility Training & Awareness to lead the development and execution of a client's enterprise-wide education initiatives that foster a culture of digital inclusion. This role is central to embedding accessibility into every layer of our digital marketing and product ecosystem - through scalable learning programs, stakeholder engagement, and measurable impact.

As a key change agent, you will collaborate across disciplines to elevate accessibility awareness, drive behavior change, and support compliance with digital accessibility standards. This is both a strategic and hands-on role - ideal for a dynamic leader with expertise in accessibility, adult learning, and digital product development.

Key Responsibilities:
Design & Own Accessibility Learning Strategy:
Build and scale a comprehensive Accessibility Academy with tiered learning paths mapped to role-specific competencies, WCAG 2.1/2.2 standards, and accessibility maturity models.
Act as Cross-Functional Strategic Partner:
Serve as a trusted advisor to Product, UX/UI Design, Engineering, QA, Legal, and Procurement - ensuring accessibility best practices are embedded across the entire digital product lifecycle.
Deliver High-Impact Learning Experiences:
Lead the creation and facilitation of custom training experiences, including team-based coaching, onboarding modules, accessibility hackathons, and department-specific workshops.
Drive Culture Through Communication & Engagement:
Coordinate internal and external accessibility events, such as executive roundtables, community showcases, and thought leadership panels at conferences.
Define & Measure Success:
Partner with analytics teams to track key performance indicators (KPIs) such as course participation, behavior change, issue remediation rates, and overall program ROI.
Scale Through Champions & Partnerships:
Mentor internal accessibility advocates and employee resource groups (ERGs) to extend inclusive practices across the organization.
Manage External Education Partners:
Oversee relationships with vendors and training providers, ensuring supplemental resources align with enterprise goals and accessibility standards.
Required Qualifications:
8+ years of progressive experience in Learning & Development, Accessibility, or Organizational Change Management in a digital environment
Deep understanding of WCAG 2.1/2.2, assistive technologies, and inclusive design frameworks
Proven experience leading enterprise-wide training or behavior change programs
Excellent facilitation, communication, and stakeholder management skills
Familiarity with LMS platforms, AEM, design systems, and digital tools (e.g., React, Angular)
Ability to influence across matrixed environments and senior leadership levels
Preferred Qualifications:
IAAP Certifications such as CPACC, WAS, or equivalent
Lived experience with disability and/or demonstrated leadership in accessibility advocacy
Experience with accessibility compliance in marketing and customer experience channels
Must have extensive knowledge and expertise with ADA requirements
Agree to work onsite at client location
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We'll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
Act with integrity. We are transparent and have the courage to do the right thing.
Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
Innovate with purpose. We shape the market with big ideas that drive big outcomes.
Respect all voices. We embrace differences and foster a culture of connection and belonging.
Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
Time to Recharge: Flexible time off (FTO), 15 paid holidays
Time to Recover: Paid sick time
Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [email protected] to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.