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Manager - User Experience Designer / Accessibility

Charles Schwab

Jersey City,New Jersey,US

We are looking for an experienced Accessibility Specialist to join our Charles Schwab Accessibility Experience team. This team is responsible for the web, mobile and messaging platforms that serve Schwab Retail Clients. The organization defines the experience and oversees the management of Schwab’s electronic channels ( and mobile apps), and internal platforms used by Schwab service representatives and financial consultants.

Our purpose is to provide equal access to tools and experiences that enable all clients to achieve their financial objectives, while supporting the strategic growth of the firm.

The accessibility team is responsible for:
Execution – Applying accessibility knowledge to a wide range of content including web, mobile applications, design and development process, and pattern creation

Client service – Ensuring we produce accessible content for our users

Partnership – Bringing our knowledge and skills to complement, strengthen, and shape an experienced and dynamic team of User Experience professionals

Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.

Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference,
When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.
Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.
*Subject to change as Schwab is continually evaluating the current environment in order to best care for the safety and well-being of our employees.

What you are good at

People Management

Lead and guide associates to grow their individual needs and team’s capabilities/influence within the organization.
Apply accessible user-centered and usability principles while investigating issues and developing solutions.
Consider the clients’ accessibility needs and customer requirements with an emphasis on human error control, visual and non-visual interactions, and physical manipulation.
Ensure products meet high standards of usability, accessibility, and design excellence.
Advocate for accessibility as a key component of web governance, change management, and training within projects.
You may also serve as an internal and external evangelist for universal usability and the benefit it provides to our clients. You will work multi-functionally to evaluate, test or validate and assist with accessible solutions that meet our accessibility standards.
Keeping up to date on accessibility and usability trends, techniques, and tools.
Continually learning – and guiding others – by assisting in the implementation of effective accessibility training materials and by helping to maintain the accessibility knowledge center website by adding additional content and updating content as needed.
Project Management

Set expectations with the project team.
Communicate status and agreements with project team.
Provide accessibility direction to UX Design/Research and Content team members.
Organize design reviews to set high bar of interaction and design system.
Coordinate with the UX Content Strategy team on content completion and work you're doing.
Review work with Channel directors, keep them updated on project status and raise items appropriately.
Design Expertise and Execution

Maintain the high standards set by the group.
Conduct the primary design activities, create work, and conduct QA at an expert level.
Participate and proactively support research efforts.
Commit to improving our process and methods with an emphasis on both effectiveness and efficiency
Teamwork, Collaboration and Engagement

Work well with all partners to deliver work
Educational — Shares information and process improvements with others so the team grows together.
Strategically listen to feedback and help guide the delivery and presented materials
Collaborative — Builds consensus, recognizing everyone's unique contributions.
Has a design position but is not rigidly fixed when presented with new information
Passionate about team, our mission and the needs of our partners and users
What you have

Experienced knowledge of applying usability and user-centered design principles.
The ability to conduct accessibility testing with assistance against the WCAG 2.0/2.1 (AA) Success Criteria requirements using the following methodologies:
Visual analysis, color sampling
Screen reader reviews, keyboard only, gesture only; and,
Code reviews
Experience with usability testing for accessibility, either as an observer or as a researcher.
Compassion and understanding of disabilities and impairments that affect the way people use the web.
Strong understanding of digital platforms, design principles, techniques, and frameworks.
Experience working in highly collaborative software development environments on large, complex desktop web, mobile web, and mobile applications.
Ability to lead numerous projects at one time with attention to detail.
Strong presentation and facilitation skills to clearly communicate assistive technology needs and design decisions to multiple partner groups.
Understanding of the WCAG 2.0/2.1 AA guidelines, ADA Title III, and basic accessibility design principles.
Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call 800-275-1281.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

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