Senior Accessibility Project Manager
At Macmillan Learning, the health and safety of our employees and contract staff is a top priority. Accordingly, COVID-19 vaccinations will be required for all staff that will be working in a Macmillan Learning office, or have job duties requiring them to travel for work. If offered the role, the candidate will need to provide proof of vaccination in advance of their start date. Employees can request religious and/or medical exemptions to this requirement by following the process outlined in the offer letter.
The Accessibility Project Manager works collaboratively with the Senior Director of Accessibility Outreach and Communication to support customers with disabilities. Accessibility Project Manager facilitates internal communication between sales, and key stakeholder groups internally; facilitates training and support for internal employees; and assists with testing and remediation of materials.
This position is located in our Austin, TX office or remote; it will exclude the following locations: Alaska, Arkansas, Colorado, Hawaii, Mississippi, South Dakota, West Virginia, and Wyoming.
Responsibilities include, but are not limited to:
Review the Accessibility Support Case queue daily across all platforms including salesforce, jira, email@example.com, accesstext network and others.
Respond quickly and professionally to requests.
Escalate cases where appropriate; Keep track of case statuses.
Provide periodic updates to requestors to ensure communication is constant and individuals who submitted cases are confident that work is still being performed on the their respective case.
Participate in defining best practices in Web accessibility for ML products and services.
Oversee and assist in the development of user documentation including user manuals, reference manuals, and handouts related to Web and electronic accessibility.
Maintain and promote consistent customer-service oriented accessible website and electronic communication design to the ML customer base.
Assist in resolving accessibility coding issues through consultation, diagnosis and resolution. Proactively seek solutions to daily issues within the work environment.
Develop training and support programs and documentation for internal employees to understand the impact of accessibility on their day to day responsibilities.
Research tools and programs that will help employees meet these requirements.
Participate in standard groups and professional groups.
Identify professional development needs and perform other duties as assigned.
Assist in auditing and updating documents for accessibility.
Perform preliminary or high level web accessibility testing using common assistive technology.
Assist in resolving accessibility coding issues through consultation, diagnosis and resolution.
Must be able to work in fast paced, open office environment, must be able to multi-task, must be able to travel occasionally; work more than 40 hours a week as needed.
Previous experience in Customer Experience.
Knowledge of federal and state laws and regulations regarding provision of services to people with disabilities including the ADA and Sections 503, 504 and 508 of the Rehabilitation Act of 1973 and the Web Content Accessibility Guidelines 2.0 (WCAG).
Understanding of disability accommodations.
Familiarity with assistive technology for accessibility testing.
Knowledge of best practices for accessible documents, media, and other digital tools.
Experience applying excellent interpersonal and communication (verbal and written) skills to convey complex information to a variety of stakeholders.
Demonstrated ability to work independently and attain project goals with minimal direct supervision.
Successful track record of being self-motivated and able to organize and prioritize work.
Experience applying excellent organizational and time management skills.
CPACC, WAS, and/or DHS trusted tester
Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.
Competitive pay and bonus plan
Generous Health Benefits (Medical insurance (PPO & EPO through BlueCross BlueShield, HSA through Health Equity), Vision insurance (Blue View Vision), Dental insurance (Cigna))
Contributions to your 401k retirement account through Fidelity
Generous paid time off, sick time, discretionary days. and paid holidays (Cesar Chavez Day, Juneteenth, Indigenous People's Day, and more!)
Employee Assistance Program, Education Assistance Program
100% employer-paid life and AD&D insurance
And much more!
Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visit macmillanlearning.com or see us on Facebook, Twitter, LinkedIn or join our Macmillan Community. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany.
We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. You can read more about our Diversity, Equity, & Inclusion initiatives here.
The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education’s guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.