JPM UI Toolkit Senior Accessibility VP
JPMorgan Chase Bank
Senior Accessibility Subject Matter Expert (SME)
At J.P. Morgan, we're obsessed with helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer experiences. Using cutting-edge banking technology, you'll work with a team at the front edge of fintech, delivering high-impact B2B solutions for our clients-the world's most prominent corporate, institutional and government entities.
J.P. Morgan and the Corporate & Investment Bank
The Corporate & Investment Bank (CIB) is a global leader across banking, markets, securities services and wholesale payments. It provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
$11.5 billion/year invested in technology across the firm
1st to create a blockchain-based payment information network
1st to offer real-time payments in U.S. dollars, euros and British pounds
1st U.S. bank with a digital coin
#1 Global Trading House
#1 Top Global Research Firm
#1 Fixed Income Trading market share
$6 trillion of wholesale payments processed daily
Source: JP Morgan Chase 2018 Annual Report
Who we are
We're Digital Experience Design (DXD)-an award-winning team, recognized for its accomplishments in design and innovation. Our group is global, with over 145 product designers, UX researchers, service designers, content strategists, creative technologists and other specialists.
We partner with business, product, and technology stakeholders across J.P. Morgan's Corporate & Investment Bank (CIB) to world-class FinTech products and non-digital solutions that drive engagement, increase client satisfaction and delight users.
Leveraging the latest techniques and technology, we develop a comprehensive understanding of user needs and desired outcomes-and deliver on them.
Simply put, we create solutions that are better by design.
Learn more about DXD at J.P. Morgan: http://design.jpmorgan.com/ .
One of DXD's most important contributions to J.P. Morgan is the UI Toolkit-a design system solution for building web and mobile user interfaces at scale that incorporate best-of-breed interactions and visual design.
Through our partnership with CIB Technology, it helps the firm deliver cohesive, ADA-compliant experiences across organizational boundaries, products and channels.
As an Accessibility SME , you'll support the evolution of the UI Toolkit. Collaborating with designers, developers, information architects, UX writers and product owners, you'll play a key role in helping us realize the vision-and define the next generation of user experience.
The Accessibility SME role
As a Senior Accessibility SME, you will work with the UI Toolkit team (e.g., leadership, designers and developers) to identify and resolve accessibility barriers on the Toolkit and its related products, based on the W3C WCAG 2.0 standards as well as compliance with the ADA, Section 508, the 21st Century Communications and Video Accessibility Act, and other related accessibility laws. You will bring a broad range of knowledge which will complement and strengthen an already dynamic, seasoned group of accessibility professionals. You will also collaborate with a broader community of accessibility SMEs to ensure there is consistency and cohesion in the accessibility evaluations and recommendations being made across the CIB.
10+ years of experience working as an accessibility SME
Broad knowledge of accessibility barriers, as well as the tools and techniques for overcoming them
Deep understanding of accessibility user needs and thought patterns, garnered from long practice of working closely with users over many years
Knowledge of accessibility standards: WCAG 2.0 & 2.1, ADA Section 508, 21st Century Video and Communications Act
Knowledge of international laws is a plus
Ability to discern accessibility issues from wireframes and storyboards, and comfort in challenging design solutions if there is considerable accessibility benefit
Knowledge of accepted accessibility patterns and best practices
Ability to analyze and employ problem-solving skills to recommend the best solution
Ability to identify and abstract out common accessibility problems, and document them as reusable patterns for consumption by design and development teams
Detailed knowledge of a broad range of technology platforms and channels, including:
Accessibility on various platforms including Windows and MacOS
Mobile accessibility on various platforms including Android and iOS
Video and other digital media is a plus
PDF and other document standards is a plus
Hands-on knowledge of assistive technologies (e.g. screen readers, magnifiers, alternative input devices), particularly: NVDA, JAWS, Dragon Naturally Speaking, and ZoomText
Forensic understanding of WAI-ARIA and its' effects on Assistive Technologies
Ability to analyze code for accessibility issues
Ability to guide and coach colleagues in one-on-one, small group, or large forum environments
Ability to work in both a team environment and under one's own initiative
Exceptional organizational skills with high attention to detail
Must be proactive and results-driven, and have proven track record of execution and delivery in fast-moving environments
Up-to-date knowledge of technology standards, industry trends, and emerging technologies
Be a structured, analytical, and strategic thinker, and a go-getter who organically looks at processes and problems with a sleeves rolled-up mentality to solve them collaboratively
Be proactive in identifying accessible solutions which are in harmony with the user experience of the CIB design language
Have a deep sense of teamwork, and employ a walls-down approach to collaboration
Excellent written and verbal communication skills, with the ability to articulate concepts to and influence people at all levels with diverse points of view across a broad variety of job functions
Ability to forge strong relationships and build a wide network throughout the firm
A commercial mindset to deliver short, medium- and long-term strategies to resolve accessibility issues
Demonstrated ability to manage tight delivery timelines and calmness under intense pressure
Experience with Confluence, Jira and SharePoint
Experience working with Scrum and Agile methodologies
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.