Digital Manager 2 UX Accessibility Design Manager
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.
Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers.
The Digital Product Strategy, Planning and Controls team is part of the Digital Channels organization and is responsible for driving strategic planning, controls, and accessibility in support of better digital experiences for all. The accessibility team provides accessibility leadership across Digital Channels and advocates and expands influence for accessible digital properties across WFVC digital platforms. We are seeking an experienced leader to join the team as a Digital Accessibility Leader
Responsible for Accessibility leadership and User Experience Management, you will lead a team of UX consultants to ensure their organization’s processes, procedures, methods, artifacts, and other deliverables align with the accessibility requirements of Wells Fargo’s Online Accessibility Standards and policies.
Why you’ll thrive here:
You share our passion and ability to advocate for accessible solutions and teach others. You are devoted to helping to define and improve the team’s accessibility-related processes. You play well with others and are willing to keep asking questions until you get what you need. You are excited to drive transformation in how we get work done.
What you’ll be responsible for:
Promote accessibility within the organization; advocate for accessibility as a vital part of the customer experience where prevention and Universal Design are our guiding principles
Oversee a team comprised of Accessibility user experience design and technology experts who consult on design solutions, collaborate with designers and front-end developers, perform intermittent accessibility testing, and manage an established accessibility testing program
Drive Digital accessibility strategy, processes and standards within Agile framework
Promote accessibility as a delivery practice, and its impact on standards, delivery, cost management, and risk mitigation
Oversee governance structure across WFVC and collaborate with key partners to safeguard the accessibility experiences and adherence to federal regulations and enterprise policies
Develop, coordinate, and enforce systems, policies, procedures, and productivity and advocate on behalf of the team to ensure Accessibility standards and processes are followed
Keep up to date with the latest accessibility industry laws and guidelines
Participate in the enterprise Accessibility community through participation in accessibility forums, events, and trainings
Ensure that solutions for accessibility contribute to a positive user experience for all customers
Recommend process and procedural changes to authors of applicable enterprise policies and standards
As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
Locations: Charlotte, NC or San Francisco, CA are preferred but open to considering other Wells Fargo locations.
During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.
Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.
6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
4+ years of leadership experience
Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
Financial services industry experience
Experience developing partnerships and collaborating with other business and functional areas
Excellent verbal, written, and interpersonal communication skills
Experience operating effectively in a geographically dispersed organization
Other Desired Qualifications
6+ years of experience in one or a combination of the following: Experience leading an in-house development or accessibility consulting team
General understanding of Web Content Accessibility Guidelines 2.0, Universal Design and the current legal landscape
General knowledge about assistive technologies
Proven ability to identifying creative approaches to accessibility challenges and problems
Experience with risk management and/or compliance efforts, particularly in digital experiences
Demonstrated ability to lead and manage multi-disciplinary teams
Proven ability to build product processes across the organization