Digital Accessibility Support Officer

Your role
Help shape the future of inclusion at the Department of Communities and Justice! As the Digital Accessibility Support Officer, you’ll be working with a team of digital specialists to inspire human-centric and accessible experiences on DCJ websites and intranet.

What you’ll do
In this role, you will play a key part in ensuring that content published on websites and intranets is accessible and provides a customer-centric user experience. Your responsibilities will include conducting accessibility audits, testing and evaluations to identify and address any barriers to accessibility in digital products and services. You will also be expected to stay up to date with the latest accessibility guidelines and best practices, including the Web Content Accessibility Guidelines (WCAG), as well as universal and human-centred design approaches.

The position sits within the Accessibility and UX team, part of the Digital Experience Unit. The culture is supportive, friendly and passionate about accessibility and digital inclusion.

What we’re looking for
In addition to the essential requirements noted in the role description, the ideal candidate will have:

* Solid understanding of accessibility principles, empathy for users, a commitment to user-centred design, and strong organisational and administrative skills.
* Demonstrated experience in project management, with clear examples of effective collaboration within cross-functional teams, including but not limited to Developers and Product Managers.
* Demonstrated experience in testing, auditing and reviewing accessible communications.
* Passion and commitment to inclusion.

What We Offer
We offer a variety of benefits, including:

* A challenging and rewarding career

* Flexible, autonomous work environment

* Competitive pay and conditions

* Training and development opportunities to build and maintain capabilities

* Health & Wellbeing and Employee Assistance Programs.

We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Targeted Question 1
How do you ensure accessibility considerations are incorporated into digital communications in the workplace?

Targeted Question 2
What are some common barriers individuals with disability may face in the digital environments, and how can these be addressed?

Applications close Thursday, 26 February 2026 at 11:59 pm AEST.

Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Alina Butolina via email at [email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via [email protected]

Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.